Reclamação #14 Live Casino

SE Failure with casino under same licence

Por aussie201

há 5 anos

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Live.Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Live.casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Live.casino and deposit the following amount on

400 - 1/7/20

500- 1/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Live.casino by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with Live.Casino.

< personal info removed >

Cassino em disputa Live Casino

Motivo Outros

Valor €900

Discussão

AskGamblers

• Support Team

há 4 anos

Dear all,

The AskGamblers Complaint Team has been provided with the Regulator's final ruling confirming that the issue has been resolved.

We are pleased to announce the case has been resolved and closed.

Thank you all for your cooperation.

AskGamblers

• Support Team

há 5 anos

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

aussie201

há 5 anos

Hi AskGamblers yes I have submitted this complaint to MGA

AskGamblers

• Support Team

há 5 anos

Dear @aussie201,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the official complaint in front of teh MGA has been submitted by you.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Raio-X do Live Casino

Resolvido 12 / 12

Valor médio $3,697

Duração média da reclamação 6 dias

Resposta média 1 dia

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