LalaBet Casino - Withdrawal pending for 2 weeks

RESOLVIDA

Informação da reclamação

Cassino em disputa

LalaBet Casino

Valor

€ 2910

há 1 ano

My withdrawal is pending for 14 days. The casino's payment policy says that it should be approved or denied within 48 hours. I contacted their support countless times and every time they say that they check the withdrawals manually and they cannot confirm how long it's gonna take. First time I contacted livechat support was after 48 hours and livechat agent told me that it should take max another 48 hours (4 days in total). We are at 14 days right now.

I've been verified prior to withdrawal request. Every time I contact lala.bet support they say the same thing that they cannot influence payment process and I have to wait a bit longer. I waited 7 times longer than their payment policy suggests.

AskGamblers
há 1 ano

Dear LalaBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

há 1 ano

Dear DANIO495,

I hope you are well. We sincerely apologize for the delay in processing your withdrawal request, and we understand the frustration this may have caused.

After a thorough investigation into your case, we have identified that the delay is due to our comprehensive anti-fraud verification process. While we prioritize the security of our players and their transactions, we acknowledge that the extended processing time has fallen short of our usual standards.

Please be assured that your withdrawal request has been approved, and we are taking immediate steps to expedite the payment process.

We understand the importance of timely withdrawals, and we are committed to resolving this matter as quickly as possible.

We genuinely appreciate your patience and understanding throughout this process. Our team is actively working to streamline our withdrawal procedures to prevent similar delays in the future. If you have any additional questions or require further assistance, please do not hesitate to contact us. We will keep you updated on the status of your withdrawal via email.

Thank you for your understanding and continued trust in Lalabet.

Best regards,
Rudolph,
Representative of the Lalabet Casino.

há 1 ano

I confirm that I received the withdrawal. I would appreciate better communication by Lala.Bet in the future.

Thank you.

AskGamblers
há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LalaBet Casino Reclamações

  • 5 de 5 resolvida
  • há 1 dia resposta méd.
  • há 2 dias vida útil méd. da reclamação
  • 1,617 USD valor médio

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