LalaBet Casino - Withdrawal denied with no answer

Dear LalaBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per LalaBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear player and Askgamblers Team,

Firstly, we would like to say thank you for reopening the case.

Secondly, we would like to give more details, so that we can close the complaint. I want to bring to your attention that we made efforts to facilitate a successful withdrawal for the user. However, the initial withdrawal was requested via Astropay, which experienced technical issues at the time. The other withdrawal request was made through pix, and while we approved the withdrawal, unfortunately, the payment provider canceled the transaction without providing a specific reason.

We promptly returned the funds to the player's gaming account. Regrettably, during our efforts to find a solution for a successful withdrawal, the player used the funds for gaming and closed his account due to the personal reasons.

We really wish we could have done more, but we find ourselves in a situation where we cannot identify any fault on our part or any concrete reason to refund the amount of 4,053 BRL.

We hope for your cooperation and understanding in this matter and are more than willing to provide you with any necessary details to bring about a successful resolution to this complaint.

Kind regards,
LalaBet Team

Dear @Vinicius01,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.