Reclamação #11 Jet Casino

Withdrawal delayed for 17 days

Por Fico2751

há 2 anos

Hello,
I have put withdrawal for more then 17 days.
And still didn't get funds withdrawal.
They are saying that is account on some kind additional control and that additional control is going on for more then 17 days.
I have send every documentation they have asked.

Can you please help me?
Kind regards

Cassino em disputa Jet Casino

Motivo Pagamento atrasado

Valor €470

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

há 2 anos

Dear @Fico2751,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jet Casino

• Representative

há 2 anos

Hello, dear player! According to the system, you withdrawal request was approved and your funds should be credited on your account.

Best regards,
Jet Casino!

Fico2751

há 2 anos

Is it still under review it has passed 25days

Raio-X do Jet Casino

Resolvido 9 / 11

Valor médio $3,495

Duração média da reclamação 10 dias

Resposta média 2 dias

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Retirada restrida

Usava o cassino há algum tempo. Um curto período que fiquei sem utilizar, o cassino me telefonou, me disse que eu era vip, me ofereceu bônus, etc... Fiz um depósito então, sem bônus. Entretanto me restrigiram de apostar. Não aceitam minhas apostas em esportes. Eu entrei no chat por 3 vezes e perguntei como iria retirar o dinheiro se não posso apostar. Os 3 atendentes me informaram que entraram em contato com o financeiro e me mandaram fazer a solicitação de saque. O último inclusive disse que eu teria que pagar 10% de comissão. Achei injusto mas concordei.
Entretanto meu saque foi recusado.
Agora, alegam que eu tenho que apostar 3x o depósito em slots para pode sacar.
O cassino me induziu ao depósito, me telefonando pessoalmente. Já sabiam que não me deixariam apostar, já que não me permitiram uma única aposta com este depósito.
Agora como vou retirar meu dinheiro se não posso apostar?
Eu aceito vocês cobrarem os 10% de comissão, mas me obrigarem a apostar 3x em slots não é justo já que não foi o que me propuseram no telefone.

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I have a complaint regarding waiting times on a withdrawal from Jet Casino.

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Best regards

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