Jackbit Casino - They are avoiding making my payment and talking about 6 months review


Informação da reclamação

Cassino em disputa

Jackbit Casino


$ 10000

Postado em 19 de fevereiro de 2024

I started playing on this site on September 1. Everything was fine until I sent my withdrawal request. My first withdrawal request was rejected and I was asked to verify my ID by taking a selfie with a piece of paper with writing on it. I submitted my paperwork and it was approved. Then I made a withdrawal.

When I wanted to withdraw money again (from the account I approved 2.5 months ago), my withdrawal request was rejected.

A few hours later an email was sent to me. What does the e-mail say?

"We are contacting you regarding your account. Please note that your account is under review for 1 month. Please wait for an update via email. If you have questions, feel free to contact us at any time!"

I waited for exactly 1 month and at the end of the 1 month, they asked me to make a video by reading out loud in English the paper on which I had written what they wanted along with my ID.

I sent them what they wanted and the KYC team said that this video verification was also approved. But I still can't withdraw money.

When I ask the live support team why I cannot withdraw money, they say that the investigation is ongoing and it may take up to 6 months. Yes, you heard right, 6 months!!! They must have lost their minds. I did everything they asked but they still say you have to wait, it may take 6 months.

I appreciate Jackbit casino's efforts to ensure its security and integrity. I value transparency and honesty in my interactions. But I no longer find their approach to me well-intentioned. I definitely think this is a misunderstanding.

I have $12957 in my Jackbit account and I want to withdraw my money. I need your help. I uploaded the documents of the process I explained above, respectively. King regards

Postado em 20 de fevereiro de 2024

Dear @Borae,

As you were informed by the casino you can withdraw your funds
You can withdraw the funds per casino standard limits that are - 10 000$ per 7 days and 20 000$ per 30 days
This is a misunderstanding that you can only withdraw 500$ per week


Postado em 20 de fevereiro de 2024

Thank you for your cooperation.
The $7000 withdrawal request is currently in the instant processing stage.

Postado em 20 de fevereiro de 2024

I'm sorry I wrote it wrong. I submitted a withdrawal request of $10000

Postado em 21 de fevereiro de 2024

My withdrawal request worth $10,000 was completed successfully. Biggest thanks to Askgamblers

Postado em 21 de fevereiro de 2024

Dear @Askgamblers,
Please, resolve this complaint

Postado em 21 de fevereiro de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jackbit Casino Reclamações

  • 17 de 17 resolvida
  • há 1 dia resposta méd.
  • há 5 dias vida útil méd. da reclamação
  • 6,936 USD valor médio

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