Fresh Casino - BTC deposit has not been credited

RESOLVIDA

Informação da reclamação

Cassino em disputa

Fresh Casino

Valor

$ 144.96

Postado em 6 de janeiro de 2025

The problem is exactly the same as the previous applicant: the cryptocurrency deposit has not been credited, all the necessary screenshots and even a wallet for a refund have been provided, but they are not even trying to resolve the issue. The crediting deadlines set by the rules have passed and now absolutely all operators simply disappear from the chat without even bothering to give a formal answer, apparently counting on the problem itself being resolved when the client gets tired of pestering their support and gives up on this matter. I ask for assistance in resolving my complaint, otherwise they will never move.

AskGamblers
Postado em 8 de janeiro de 2025

Dear Fresh Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 9 de janeiro de 2025

Hello, dear player and representatives of AskGamblers!

We have already initiated a request with the payment system and are currently awaiting their response. Additionally, your wallet details for a refund were requested. Kindly provide this information either via the support chat or email [email protected] to facilitate the resolution of your issue.

Best regards,
Fresh Casino

Postado em 11 de janeiro de 2025

the problem is not solved.
After their spectacular appearance here on January 9, when they requested for the hundredth time and received for the hundredth time from me the wallet that I gave them on the very first day (screenshot in the first post), after that there was absolute silence, nothing, zero. Apparently, the request to an unnamed payment organization was made by pigeon post and the pigeon could not, either the services for accepting cryptocurrency are provided to them by the US state bank with a response time of up to 25 days, or no one cares and no one does anything...

Postado em 13 de janeiro de 2025

Hello, dear player and representatives of AskGamblers!

Your wallet information has been received and forwarded as part of our ongoing communication with the payment provider. While processing times can vary depending on external systems, we are doing everything on our end to expedite the resolution. Please rest assured that we are committed to resolving this matter as soon as possible and will keep you informed of any updates.

Best regards,
Fresh Casino

Postado em 16 de janeiro de 2025

Absolutely nothing happened

Postado em 16 de janeiro de 2025

The money was returned, the complaint can be closed

AskGamblers
Postado em 17 de janeiro de 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.