Reclamação #112 Cassino Evobet

Evobet Casino - WIthdrawal pending since 5 days

Por Jon57

há 3 anos

Hello,

I won at the casino. My acount is fully verified and I made previous withdraws before. Since 5 Days my withdraw of 1000 euro is pending. All message I recieve is that it will be done soon. In the TOS is written, that it takes 0-72 hours. I have 9700 Euro left to withdraw. But I cant request more withdraws because it is only possible to send one request at the same time. So it is also not possible to make one withdraw a day. Also they wont increase the withdraw limit for me. With this speed it takes ages to get my money.

Also the last request is pending since 5 days and not handled

I hope you can help me.

Cassino em disputa Cassino Evobet

Motivo Pagamento atrasado

Valor €1000

Discussão

AskGamblers

• Support Team

há 9 meses

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

há 3 anos

Dear @Jon57,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Evobet

• Representative

há 3 anos

Hello,

At this point there are no pending withdrawal requests and there is no balance in the account.

Kind regards,

The Evobet Team

AskGamblers

• Support Team

há 3 anos

Dear all,

This complaint has been reopened as per Evobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

Cassino Evobet Reclamações

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Vai fazer 2 meses que venho tentando realizar um saque e sempre é rejeitado. Minha conta está totalmente verificada, não tenho nenhum rollover para cumprir, mas mesmo assim não me pagam. Quero receber meu dinheiro.
Quando entro em contato via chat sempre mandam a mesma coisa. Que minha conta está sendo analisada, 2 meses e até hoje não resolveu.

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I am requesting AskGamblers' assistance in having my account permanently self-excluded and in reviewing Evobet's handling of responsible gambling and self-exclusion requests.

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Evobet Casino - Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

I want to note that my bet per spin has always been around 20 euros or more, and with such chips, I always lose large amounts. This time I won, and I want my profit.

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Evobet Casino - Delayed payments and waiting

Hello everyone,

I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

I attempted to make a withdrawal, but I was told that I needed to verify my identity, so I submitted the requested documents. These were approved, and I then tried to make another withdrawal. However, it was denied because I needed to verify my identity again—this time with a selfie.

I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

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Best regards

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On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

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Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David