Reclamação #98 Cassino Evobet

Evobet Casino - Suspended withdrawal option, delayed cashout and runaround with account verification

Por gullvig

há 3 anos

I opened an account Evobet casino on 13 May this year. Made my first deposit of 300 euro the same day. I lost my deposited money on slots.

The next day I made a new deposit of 41 euro. I was lucky and won up to 555 euro. I decided to withdraw my winnings but first I uploaded documents for verification.

On 18 May I received email that my account was fully verified and the same day I made my first withdrawal of 555 euro. Unfortunately, it was declined the next day. Also, I received an email from them asking for additional verification. I sent the required documents. Except for the one I didn't have (an official document issued from your mobile provider, stating your full name and mobile number used upon registration.) I have a prepaid phone card not registered in any name. Although I sent a picture of the SIM card I have on my phone and explained that I don't have a subscription just a prepaid refill SIM card. They want me to send a document with my name on it linked to my phone number, this is an impossible task since I use a prepaid SIM card and those aren't linked to one name. On 1 June they disabled my withdrawal option and the same day I received an email where they informed me that my withdrawal was canceled (again) and that my withdrawal option in my account was temporarily suspended and that my account shall be reviewed by the relevant department for security reasons. They also mentioned that they couldn't give me an exact time frame.

Cassino em disputa Cassino Evobet

Motivo Pagamento atrasado

Valor €555

Discussão

AskGamblers

• Support Team

há 3 anos

Dear @gullvig,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Cassino Evobet

• Representative

há 3 anos

Dear all,

We would like to inform you that the investigation has been concluded and the complainant has been informed via email.

Kind regards,

Evobet Support Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

Cassino Evobet Reclamações

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O suporte apenas diz que não tem um prazo exato

Minha conta esta totalmente verificada pediram varios documentos e enviei todos e foram aprovados, completei o rollove nao tenho pendencia estou tentando solicitar um saque e diz que "AS RETIRAS ESTÃO DESATIVADA" recebi um email que minha conta se encontra em investigação, não violei nem um termo, completei o rollover do bonus que me deram ja tem mais de uma semana que minha conta se encontra desse jeito, o suporte apenas diz que não tem um prazo exato, então pode demorar um dia ou pode demorar 1 ano para resolver, tenho 1.342 reais pra retirada , preciso urgente do dinheiro.

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Vai fazer 2 meses que venho tentando realizar um saque e sempre é rejeitado

Vai fazer 2 meses que venho tentando realizar um saque e sempre é rejeitado. Minha conta está totalmente verificada, não tenho nenhum rollover para cumprir, mas mesmo assim não me pagam. Quero receber meu dinheiro.
Quando entro em contato via chat sempre mandam a mesma coisa. Que minha conta está sendo analisada, 2 meses e até hoje não resolveu.

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Fraudulento

Recentemente eu depositei 1300 reais no site da Evobet e fiz 2 apostandos e ganhei 83,00 reais em cima do meu dinheiro, logo após fui fazer minha retirada e sempre no dia seguinte eles retornam o valor para a minha conta, minha conta já está toda verificada e eu não estou usando bônus nem nunca usei! Eu quero apenas o meu dinheiro, não sei qual a necessidade dessa atividade Fraudulenta de ficar enganando os próprios clientes e não fazem o depósito como está falando nos termos!

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Demora na retirada

Jogo em mais de 30 cassinos ,e nunca me estressei tanto paga poder receber ,eu havia enviado documentos e identificação há mais de 40dias ,estáva aprovado ,agora solicitei saque,solicitaram novamente identificação,faz 4 dias ,enviei ,e está aprovada,minha retirada faz 3 dias ,já havia feito várias reclamações sobre meu pagamento,todas as vezes a resposta foi que o prazo é de 72 horas,pois bem já passou as 72 horas ,reclamei duas vezes hoje pela manhã ,e agora não me respondem mais,o saque foi por transferência bancária,no site da evobet aparece que é feito via pix que é transferência instantânea,segue anexo do meu último email de hoje ainda não respondido e minha retirada ainda pendente

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Evobet Casino - Refusing to exclude my account

Evobet does not provide any self-exclusion tools on its website. Due to gambling-related problems, I have repeatedly contacted their support team via email and clearly requested that my account be self-excluded.

Despite these requests, Evobet has refused to process the self-exclusion unless I complete a lengthy PDF form that I am unable to fill out. Instead of immediately restricting my account after being informed of my gambling issues, they have continued to encourage gambling activity by offering bonus funds and promotions.

I am requesting AskGamblers' assistance in having my account permanently self-excluded and in reviewing Evobet's handling of responsible gambling and self-exclusion requests.

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Evobet Casino - Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

I want to note that my bet per spin has always been around 20 euros or more, and with such chips, I always lose large amounts. This time I won, and I want my profit.

Resolvido

€1,000

Evobet Casino - Delayed payments and waiting

Hello everyone,

I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

I attempted to make a withdrawal, but I was told that I needed to verify my identity, so I submitted the requested documents. These were approved, and I then tried to make another withdrawal. However, it was denied because I needed to verify my identity again—this time with a selfie.

I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

I am reaching out to Askgamblers.com to get an additional opinion on this matter. Evobet has a high rating here, so it should be in their best interest to resolve this smoothly and fairly.

Best regards

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Evobet Casino - Refund declined from casino

Hello! I emailed Evobet support on 28 Dec to close my account due to gambling addiction as per their T&C. They didn’t do that so I kept depositing and lost 80€. I asked them for a refund but they refused and said I’m responsible. Please see my email to them and they respond. Please help me to resolve this situation.

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Evobet Casino - Removed my winnings

I am writing to formally lodge a complaint regarding the handling of my withdrawal request at Evobet.com.

On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

It is important to note that I made two deposits into my account. The rule stated in 63.4 applies only to players with one deposit, which does not apply in this case. The emails I received from Evobet acknowledge my two deposits, yet the subsequent deduction of my winnings seems inconsistent with their stated policies.

Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David