Reclamação #23 Cassino Evobet

Evobet Casino - After 12 days of waiting, my winnings are still not paid

Por HJK L.

há 7 anos

Hello guys,
Evobet is not paying my winnings.
I have made a cashout on 02/02/2019 and today 12/02/2019 it's still not payout.
I have talked to the livechat multiple times now, and everytime they say my payment is delayed.
Emailed them now 6 times, and everytime i get the same message, sorry for the delayed payment, you get an emails when the withdrawal is done.
On their website said 24-48 hours to cashout, that is not happened to me.
I think this is my last option and hopefull askgamblers can help me out.
Yesterday the last thing they said when i have spoken to the manager i have priority on my payout??
Fingers crossed on this problem.

Best regards.

Cassino em disputa Cassino Evobet

Motivo Pagamento atrasado

Valor €949

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betman

• Países Baixos

há 7 anos

Payment recieved Thanks!
This complaint can be closed now.

Betman

• Países Baixos

há 7 anos

Ok thanks askgamblers team for this fast respondse, will let know when i recieved the winnings :)
Best regards

Cassino Evobet

• Representative

há 7 anos

Dear customer,

We would like to inform you that your withdrawal has been sent today and you will receive the money in 2-3 working days into your bank account.

We apologize for any inconvenience caused.

Kind Regards,
evobet Team

Raio-X do Cassino Evobet

Resolvido 44 / 49

Valor médio $2,340

Duração média da reclamação 11 dias

Resposta média 2 dias

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Evobet Casino - Refusing to exclude my account

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Despite these requests, Evobet has refused to process the self-exclusion unless I complete a lengthy PDF form that I am unable to fill out. Instead of immediately restricting my account after being informed of my gambling issues, they have continued to encourage gambling activity by offering bonus funds and promotions.

I am requesting AskGamblers' assistance in having my account permanently self-excluded and in reviewing Evobet's handling of responsible gambling and self-exclusion requests.

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Evobet Casino - Payment of profit

Hello, I would like you to help me.

About a year ago, I started playing on this site. I don't have an exact date because there are not enough statistics on the site to check it accurately. My account with them is verified.

5 days ago, I went in to play again, luck was on my side, and therefore I won quite good amounts from the games.

The site has statistics on the first page, where the top 3 winnings are mine on a high bet.

I made a withdrawal of 1000 euros 3 days ago it is still pending.

The amount in my account is 60 thousand euros.

I wrote to them by email, but they have no information. I wrote in the chat on the site again, but they have no information. I also wrote by email whether it is possible to pay out larger amounts than 1000 euros per week, because on my accounts, I will have to receive my amount for a whole year.

From there, they answered me that the maximum is 1000 euros within 3 days. But even these 1000 euros are already waiting for the 4th day without information.

Please help, as I am at a dead end with them, and they do not give any information.

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Evobet Casino - Delayed payments and waiting

Hello everyone,

I am having trouble withdrawing my money from Evobet Casino. The amount in question is €3,000, but withdrawals can only be requested in increments of €1,000.

I attempted to make a withdrawal, but I was told that I needed to verify my identity, so I submitted the requested documents. These were approved, and I then tried to make another withdrawal. However, it was denied because I needed to verify my identity again—this time with a selfie.

I submitted another document with a selfie, which was approved, and I was informed that my account was now fully verified.

Evobet has declined my withdrawal a total of three times. My latest withdrawal request is currently marked as “pending,” but it seems like they are stalling and unwilling to process the payment.

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Best regards

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Evobet Casino - Refund declined from casino

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Evobet Casino - Removed my winnings

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On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

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Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David