Technical Issue payout still not processed

Hello! I have a pending withdrawal of 4000 EUR 6 days, I spoke to different agents, some say I am in the queue for payment, and others say technical problems, it has been dragging on for a week, interestingly I had 5430 EUR to withdraw, but I placed two orders like us the agent said because there is a maximum of 4000 euros per withdrawal and I once gave 4000 euros and another 1430 euros which went through in 8 hours, usually withdrawals went through in a maximum of 8 hours, but now they are just delaying the payment.

Casino won't pay winnings based on the fact they have a technical problem with linking skrill payments to my wallet. I have deposited with skrill and verified the same. The balance is just sitting there while I'm meant to wait. Support just says try again tomorrow but surely if a casino won't allow withdrawals by another means they are inevitably going to cause the customer to play again and in all likeliness spend the balance. Even if they allowed a bank transfer etc the minimum is 500euro which is off the charts high and nigh on impossible to achieve for most players.

So, in summary, I won 400 euros. They won't pay it due to a "technical issue" and they sat try again tomorrow without offering an alternative.

This to me is highly predatorial and I assume an effort to not pay winnings.

I am submitting this complaint due to depositing issues.

There have been 10 transactions in total. And all of these deposits I made via credit card payment.

They did not get credited to my casino account. But they were all charged to bank account.

At the time I spoke to some customer agents on the live chat. And I was misinformed that the money would just get refunded by my bank. After waiting for this to happen and doing some research into this discrepancy. I found that I was given misleading information and spoke to a new agent who said they had lodged these depositing issues to the finance / payments department, and it was under investigation.

I have checked in everyday for the last week, and have not been told any information whatsoever in regards to the status of my issue I have just been told to “wait a little longer”. I feel like this is being dragged out and nothing is being done to refund my missing money.

I supplied the casino with all relevant information including screenshots of all transactions that were charged to my account and screenshots of my transaction history on their site.