Hi I deposit 15$ using my Neosurf voucher and the deposit is processed successfully and I’ve got proof of purchase from my myneosurf transaction history showing that the deposit is successful.and I was so disappointed when the money it’s not added in my cleopatra account.i send them the transaction I’d number and also screenshot copy for the transaction made.but they keep saying me that on their side it’s showing that it’s pending when it’s so clear from my proof of purchase that is actually processed successfully.hope this site would help me once again for getting what’s belong to me.and hopefully they resolve it ASAP
Informação da reclamação
Hello, 22DONNA,
The funds are already on your balance. We are really sorry for the inconveniences caused, and we hope that this case with unsuccessful deposits will never occur again.
Thank you for being our loyal player at Cleopatra, 22DONNA!

Dear @22Donna,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
Much appreciated thanks so so much.you guys are really the best

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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