Reclamação #60 Cassino NetBet

Casino770 - Wont pay me

Por dvin123

há 11 anos

i saw the £20 free bet on the tv , and thought okay ill give it ago and i won £200 pounds but then i turned it into £2440, so i introduced the website to friends and family and they signed up , and now they wont let me withdraw my money due to too many accounts being open, which i feel is unfair as i won that money fair and square. I read the terms and conditions which informed me that i had to deposit £30 to enable me to withdraw the money, which i did. I had a conversation to customer service with casino 770 and they were no help , they lied to me by saying i could not use the account or, accounts as they said, but when i explained to them i was by the computer and that i was going withdraw money whilst i was on the phone, she then retracted her comment and said that they were still open. She then tried to black mail me by saying if i did not accept their 10% "good will" offer that they had offered me, i could not use the website and my account would be suspended. When asking to speak to a manager, or even someone else she outright refused with no explaination. I then asked her if she could send me proof of the accounts that i had apparently opened with the same IP address, which is the issue in why i can not withdraw my winnings, but again she refused and said she could not do this. I continued to ask her questions about the case to which she could not answer and after a lengthy phone conversation she then turned around and said "thank you for your cooperation, im ending this call now" and put the phone down.

The last i spoke to a employee of Casino770, she said i would get a phone call back within the next half hour, which i have not received and it has now been an hour and a half.

Is there any suggestions in what i need to do in order to receive the money that i had won as every time i phone them I end up going round in circles as i get no answers and after reading a lot of complaints on this website with the exact same issue as me, i thought this would be the best option.

Cassino em disputa Cassino NetBet

Motivo Abuso de bônus

Discussão

AskGamblers

• Support Team

há 11 anos

Based on evidence that we get from casino management, we can confirm that this player breach casino's Terms and Conditions. Player made multiple accounts and try bonus abuse. We consider this complaint resolved and closed.

AskGamblers

• Support Team

há 13 anos

Any updates here?

Cassino NetBet

• Representative

há 13 anos

Hi Dane,

As discussed by live chat we have informed you of the final decision taken in your situation.

Also, please take into account that as specified in our Terms and Conditions you 4.1.13. You certify that you will not abuse the ability of opening accounts in order to benefit from bonus credits and promotional offers ". Therefore it is your responsibility not to open more than one account.

And we do reserve the right, that once we discover that you have breached this contract, to take immediate action.

All further communication, if needed, will be done via e-mail, live chat or you can reach us by phone.

Kind regards,

Casino770

dvin123

há 13 anos

I understand as a company you have terms and conditions, however the main point I was trying to put across was that it was a bit coincidental that these accounts were allowed to be made and that I was not notified that I was in breech of your terms and conditions, only once I had won money and attempted to withdraw the money you then informed me that I could not do so? Why did you not stop the accounts being made in the first place?

Also, in order for me to withdraw the money, you needed a £30 deposit from me, which you have now taken as I have not received that back and did not use it for anything other than to withdraw the money.

I feel that If I had lost £2000 on either of the accounts in question then there certainly would not be an issue, you would not then notify me of breech of terms and conditions and would be happy for me to lose money.

Thanks for your response,

Dane.

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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