Reclamação #53 Cassino NetBet

Casino770 - Refusing to pay me

Por Taz1888

há 11 anos

Hi

I joined Casino 770 on Saturday, 23rd February 2013 following on from an advertisement that Sky television are showing - that if you join, they will give you a £20 free bonus (no deposit required). I also live at home with my mum and dad, so we share the same address and computer - they also saw this commercial, and decided they would join too - they are both pensioners, but like a wee dabble every once in a while. As we only have the one computer - we joined at different times of the day. On my account - I had a wee bit of luck (found it very confusing, as you have to play x amount of your wager before you can withdraw), however, I followed the guidelines - made a £30gbp deposit through my own bank card - and then made a withdrawal of £200gbp. I also thought I'd try my luck yesterday morning - and deposited a further £20.

I have now been accused of opening multiple accounts - which is not the case - my mum/dad are real people. I have been asked to send over my bank cards/driving license/passports etc.

I can also advise that my dad has been contacted as he had a bit of luck also. He was asked to provide bank card/passport which he has. This is absolutely absurd - my parents are pensioners - and they are subject to this. We are all being accused of cheating which is blatant lies - we are real people - and this has been verified by sending over the relevant identification documentation.

I have contacted Casino 770 this morning to have an update on my withdrawal - and the only information they can give me - is that its with the relevant department.

I am absolutely livid. I am certainly not a fraudster (which they are insinuating), I have given them the proof that they have asked for - and they are still refusing to pay out.

I note that other members are having the same problems - and part of me is glad that its not just "us" they are singling out. This is a disgrace.

Please advise

Cassino em disputa Cassino NetBet

Motivo Encerramento de conta

Valor £200

Discussão

AskGamblers

• Support Team

há 13 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Cassino NetBet

• Representative

há 13 anos

Dear Tracy,

We are happy to confirm that the status of your winnings has been resolved now.

Therefore, you will receive them within the delays mentioned.

Thank you for all the patience and understanding.

Regards,

Customer Service Casino770

Taz1888

há 13 anos

Apologies - yes, complaint can now be closed.

AskGamblers

• Support Team

há 13 anos

noT or noW to be closed? Is it solved?

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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