Reclamação #62 Cassino NetBet

Casino770 - Not allowing me my withdrawal

Por robrobin5

há 11 anos

Sky offered a free 20 pound NO DEPOSIT BONUS.

I played the bonus and didnt win a thing.

i thought i would give the site a try and deposited 20 pounds and asked for no bonus on my account so i could play with real cash money. I went on to win 10 pounds got bored and asked to withdraw.

This is when the fun began, firstly i had to send documents to prove my ID which i did several times. They then decided to transfer the money back into my bet account. when i asked what was going on they advised that i used a bonus and as such cant withdraw unless i deposit another 30 pounds and meet the wager requirements. What a joke to top this off when you try to speak with one of the sociably inept cretins all they do is say look at the terms and conditions.

i have now filled a scam report with my bank and have lodged a claim to trading standards this so called company surely can not operate like this pure theft.

Cassino em disputa Cassino NetBet

Motivo Pagamento atrasado

Discussão

AskGamblers

• Support Team

há 11 anos

AskGamblers Complaints Team has been provided with enough information and evidence on behalf NetBet Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, the player didn't comply with bonus T&C. To claim winnings from no deposit bonus, player need to deposit first, which he never did.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Cassino NetBet

• Representative

há 13 anos

Hi Robin,

We have just sent you an e-mail with the new details regarding your withdrawal request.

In order for it to be completed the minimum deposit of 30 EUR must be registered on you player account.

Should you have any further questions we remain at your disposal via e-mail, Live support or phone.

Best regards,

Casino770

robrobin5

há 13 anos

Here we go again, not only did Casino 770 insist i send them a bank statement which is against data protection laws but they are now insisting that i need to deposit 10 euros into my account to be able to withdraw. I have stressed several times that i did not use a bonus code so the terms of agreement are null and void. Also take into account you need to deposit a minimum of 20 euros on any transaction makes it impossible to deposit 10 euros. Casino770 are happy for you to transfer the money but when trying to make a withdrawal they make it impossible for you to retrieve your funds. I wish i had seen this forum earlier so i would never have done business with these thieves but we learn from mistakes.

Cassino NetBet

• Representative

há 13 anos

Hi Robyn,

We thank you for the copies that you have sent - in order to go forward with your withdrawal request, our payment agent requests one last document which we have sent you an e-mail about.

Also, you do not have to deposit an extra 30 pounds, you just have to have a total deposit of 30 pounds on your account in order to be able to withdraw. So you need to deposit an extra 10 pounds.

Here is a reminder of our T&C:

6.4. Casino770 offers many free bonuses, such as welcome bonuses, loyalty bonuses, account reactivation bonuses and many more, which allow you to play without making a deposit beforehand. However Casino770 would like to notify you that you can only withdraw the amounts won from this bonus after you have made a minimum deposit of £30 and met the specific wagering (playthrough) requirements.

May I remind you that no transfer was made on you bet account. Your bet account balance is currently at 0 EUR, and your Casino account balance is at 30 GBP.

Should you have any further questions we can be contacted via e-mail, live support or phone.

Have a nice day!

Customer support Casino770

Raio-X do Cassino NetBet

Resolvido 188 / 199

Valor médio $2,950

Duração média da reclamação 58 dias

Resposta média 2 dias

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