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Campeonbet Casino - Deposit declined and have not refunded me


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Por Peter S.
há 1 ano
I joined this casino on Sunday 26th Jan 25. I made a deposit from Revolut of 100 euro. I confirmed it in Revolut and it was paid from revolut. It did not reach Campeon. I contacted their support and all they could say was be patient. I was patient and nothing so I contacted again. I received an email on Sunday to say I'd be refunded but it would take 2-5 working days. I have not received it and on requesting information via email the support representative didn't even recognise that I was owed a refund just that it takes up to 5 working days.

I've attached my casino activity which is nothing, a screenshot of the payment made and multiple emails today which the last has not even been responded to. I did say I'd rather deal with them but I'd have to raise a complaint if need and here we are!

The actual amount is the 100 I deposited and 3.80 of their fees!
Cassino em disputa Cassino Campeonbet
Valor €100

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
This is n ow resolved. Actually turns out they are refunding me even though we can't trace it which is not something I expected and is very much appreciated

This can be closed
User name loyalty-level-2
Again, stop telling me to contact my bank.

I've told you I already have and they have said the pay was processed. Your initial email on the morning the transa didn't add to my balance said I have a refun within 3-5 days.

You've also said to me via email that my money is not miss, which is it.

Please provide proof from Valdosa that they have looked in to it.

Maybe the director or secretary of the company can respond seeing as they are solicitors with the same address as the registered office of Valdosa.

Again, rather than say the 'payment provider' can you specify by name which is Valdosa as per your own website. I mean how stupid is this that you can't even directly name your payment provider. More shady dealings.

Again, provide the proof of investigation by Valdosa, I mean, if you did indeed 'investigate', it should be no issue.

Otherwise we'll call it what it is, theft!

Qué your response saying the same as your last response. If you cannot provide proof as I have if you he payment and my bank which is highly regulated then you are indeed a thief, no it's, ands or buts

Bloody ridiculous. It is my money you hav stolen. Have you nothing to say about the last post where the same thing happened someone else.


Absolutely, actual criminals.

@askgamblers, three wee this is going on. Are you not going to step in here or what?
User name

Dear Campeonbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support staements. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Cassino Campeonbet

Resolvido 81 / 89
Valor médio $3,894
Duração média da reclamação 8 dias
Resposta média 2 dias

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