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Campeonbet Casino - More than 15 days delayed payment


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Por Robin R.
há 2 anos

Hi,

Now my patience with my withdrawal is done and I sadly feel like I need to submit a complaint since I saw that many others had the same problem with Campeonbets withdrawal.

I tried to withdraw there 3 times since 16 January and they canceled it within 24 hours and asked for different documents every time instead tell me to send in all 3 documents after the first withdrawal request, so felt weird on the first try.

But still, I accepted that, and all 3 times I sent them the documents they needed and it got accepted right away within 24 hours so I tried new withdraw every time.

Now things start to go really slow and all of sudden that department wast as fast as before within 24 hours after they got it all so I'm fully KYC verified with all possible documents you can send in like,

Passport Accepted

Proof of Identity with face beside passport Accepted

Proof of address from the Swedish tax office Accepted

Credit Card I deposit from Accepted

Phone bill to verify phone number and address Accepted

Bank Statement that also shows deposit to Campeonbet Accepted

Been "pending" for over 2 weeks now and I can still cancel it by myself so they have done nothing and still the same response from the support that says that this "payment department" has a lot to do etc every time.

On the homepage, it stated that withdrawal requests get processed within 72 hours, and tells me the same in the chat support so felt like now I needed to make a complain when I saw many had the same problem before here.

Thank you

Cassino em disputa Cassino Campeonbet
Valor €1000

Discussão

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

The player is welcome to submit a separate complaint if he/she faced the issue that is not part of this complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes that 2nd withdraw i got to my bank account but not the €1000 they gone from my account and didt come to my bank account,they should send you info why because they say i broke some T&C as i said i didt use fake id,cloned credit cards etc etc.

And now when i did the reload deposit they dont follow the T&C for that reload offer:
"5. The maximum bet amount a player can place when having an Active Sports Bonus is equal to the deposit amount. Should a player deposit more than the required amount to trigger the maximum bonus, the maximum bet amount a player can place equals the amount that triggers the maximum bonus. For example, for a Sports Bonus of 100% up to €100, if the player: a) deposits €50, the maximum bet amount is also €50, and b) deposits €150, the maximum bet amount is €100."

So i deposit €250 so thats the max bet a should be allowed to do, but im not, the most i can get is around €150 on a low odds bet, and the wanger is only 7days (€2450) or else they take all money deposit + winnings. and to be only allowed to play on most bets for only €4-€15 thats like make sure i cant wanger if i win.
Regards
User name

Dear @rahmboo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Player,

We would like to inform you that the latest withdrawal request has been successfully processed. There is currently no outstanding pending request.

Sincerely,

The Campeonbet Team

Raio-X do Cassino Campeonbet

Resolvido 81 / 89
Valor médio $3,894
Duração média da reclamação 8 dias
Resposta média 2 dias

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