18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad


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More than 15 days delayed payment


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Por Robin R.
hace 2 años

Hi,

Now my patience with my withdrawal is done and I sadly feel like I need to submit a complaint since I saw that many others had the same problem with Campeonbets withdrawal.

I tried to withdraw there 3 times since 16 January and they canceled it within 24 hours and asked for different documents every time instead tell me to send in all 3 documents after the first withdrawal request, so felt weird on the first try.

But still, I accepted that, and all 3 times I sent them the documents they needed and it got accepted right away within 24 hours so I tried new withdraw every time.

Now things start to go really slow and all of sudden that department wast as fast as before within 24 hours after they got it all so I'm fully KYC verified with all possible documents you can send in like,

Passport Accepted

Proof of Identity with face beside passport Accepted

Proof of address from the Swedish tax office Accepted

Credit Card I deposit from Accepted

Phone bill to verify phone number and address Accepted

Bank Statement that also shows deposit to Campeonbet Accepted

Been "pending" for over 2 weeks now and I can still cancel it by myself so they have done nothing and still the same response from the support that says that this "payment department" has a lot to do etc every time.

On the homepage, it stated that withdrawal requests get processed within 72 hours, and tells me the same in the chat support so felt like now I needed to make a complain when I saw many had the same problem before here.

Thank you

Casino en conflicto Campeonbet Casino
Cantidad €1000

Discusión

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

The player is welcome to submit a separate complaint if he/she faced the issue that is not part of this complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes that 2nd withdraw i got to my bank account but not the €1000 they gone from my account and didt come to my bank account,they should send you info why because they say i broke some T&C as i said i didt use fake id,cloned credit cards etc etc.

And now when i did the reload deposit they dont follow the T&C for that reload offer:
"5. The maximum bet amount a player can place when having an Active Sports Bonus is equal to the deposit amount. Should a player deposit more than the required amount to trigger the maximum bonus, the maximum bet amount a player can place equals the amount that triggers the maximum bonus. For example, for a Sports Bonus of 100% up to €100, if the player: a) deposits €50, the maximum bet amount is also €50, and b) deposits €150, the maximum bet amount is €100."

So i deposit €250 so thats the max bet a should be allowed to do, but im not, the most i can get is around €150 on a low odds bet, and the wanger is only 7days (€2450) or else they take all money deposit + winnings. and to be only allowed to play on most bets for only €4-€15 thats like make sure i cant wanger if i win.
Regards
User name

Dear @rahmboo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Player,

We would like to inform you that the latest withdrawal request has been successfully processed. There is currently no outstanding pending request.

Sincerely,

The Campeonbet Team

Estadísticas de quejas de Campeonbet Casino

Resueltas 75 / 79
Cantidad promedio $4,333
Duración media de quejas 8 días
Tiempo de respuesta promedio 2 días
Withdrawal delay increases significantly after winning
I would like to file a complaint regarding CampeonBet’s withdrawal practices.

I am extremely disappointed with the way this casino operates. When you are depositing and losing money, everything works smoothly. However, once you achieve a significant win, the situation changes completely.

At first, withdrawals are processed within 2–3 days, which creates the impression of a reliable casino. But when you win a larger amount, withdrawals become limited to only $500 per transaction, and suddenly the processing times become longer and longer.

In my opinion, this creates an unfair situation where players are forced to wait weeks to receive money that rightfully belongs to them. It feels like a deliberate tactic designed to encourage players to reverse their withdrawals and gamble their winnings back. If that is not the intention, then the casino should explain why withdrawal times increase so dramatically after a large win.

I submitted a withdrawal request on May 25, and it still has not been processed. Every email I send receives the same generic response: “The delays are not handled by our department” or similar copy-and-paste answers. There is never a concrete explanation, never a timeframe, and never any accountability.

It is simply not reasonable that withdrawing $2,000 can take close to a month because players are restricted to $500 withdrawals while each request takes an excessive amount of time to process.

Let’s not forget that before winning, I had already deposited and lost money at this casino. The least a casino can do is pay its players promptly when they win, without creating constant obstacles and unnecessary stress.

I am not asking for special treatment. I am simply asking to receive my money in a fair and timely manner. Players deserve transparency, respect, and efficient payment processing. Unfortunately, my experience with CampeonBet has been the exact opposite.

I hope AskGamblers can assist in resolving this matter and encourage the casino to process my withdrawals without further delay
Chart Pointer
81h Restantes
$500
Limits not set
This complaint is regarding serious failures in the handling of my account, specifically concerning my request for account closure and the implementation of mandatory deposit limits.

On 23 October 2025, I explicitly requested that my account be closed and that a daily deposit limit of NOK 10 be applied to my account. I received written confirmation from the casinos representatives stating that my account had been closed. However, it later became evident that this was not the case, as I was still able to log in and access my account.

Despite sending multiple follow-up emails and repeatedly being assured that my account was closed, the issue persisted. Ultimately, I had to contact the customer support via live chat and demonstrate that I was still able to log in. Only then was my account finally closed.

When the self-exclusion period ended in January 2026, I discovered that no deposit limit had been applied to my account, despite my explicit request. Over the past few days, I have contacted the support team twice regarding this matter. On both occasions, I was informed that a deposit limit was in place, which is demonstrably incorrect.

Based on the assurances I received from your representatives—that my account was closed and that deposit limits had been applied—I continued to deposit funds. I therefore expect a full refund of all funds deposited after I was given these assurances.

In addition, I strongly urge the company to take serious and immediate steps to ensure that customer requests related to responsible gambling, account closures, and deposit limits are properly implemented and verified. I find it deeply concerning that such critical safeguards have repeatedly failed, despite clear communication from my side.

I have extensive documentation supporting my claims, including email correspondence and deposit history. I consider the handling of this matter both alarming and unacceptable, particularly given the importance of consumer protection and responsible gambling obligations.

I expect a written response addressing this complaint, including confirmation of the refund process and an explanation of how such failures will be prevented in the future.
Status solved Resuelta
Endless requests for documents that are never accepted
Hello. I chose and trusted campeonbet because on your platform it has a good rating and a quick dispute resolution, but it seems that with me their behavior does not reflect all this.
It all started in October 2024, I was already fully KYC verified, VIP member, and I had already made some withdrawals of $1000 (which is the maximum for each withdrawal). Then after some winnings and withdrawal requests that were rejected, the support asked me for documents for the source of wealth (strangely not after my deposits, but only after the winnings, even though I had already successfully withdrawn previously, so nothing changed in my account after the winnings, since the deposits had been made some time ago and before the last withdrawal). I want to point out that 80% of the current balance of my account are my deposits, therefore my money. The deposits were all made in cryptocurrency. In all these months I have collaborated (sending the various requested documents) and waited patiently for the resolution of the issue (unlike them who always responded vaguely, without ever being clear), but now the patience is over, considering that to this day the support continues to ignore me, that is, they no longer respond to my emails.
Before opening the dispute, I wrote 2 emails (1 week has passed), asking for support and a resolution without having to go through disputes or other actions, but I never received a response, and they received the emails, because I received the ticket confirmation email.
Regarding the documents for the source of wealth, initially I asked if the document had to demonstrate a minimum amount, and they told me that the document does not have to demonstrate a minimum amount. So I sent the appropriate document, and they rejected it saying that it does not demonstrate the amount deposited in the casino, even though I had asked this question, so they contradicted themselves. I am not employed, I work as a private individual, so I send invoices to my clients and my clients pay me in cryptocurrency. I sent the invoices, which cover the amount deposited in the casino and the transactions mirror those of my wallet. An external agency certified that the wallets belong to me, and they also certified my SoW (this document was also sent to them). The casino first said that the invoices must have both signatures (mine and the customer), which is not mandatory (I asked a local lawyer) and is not done in 90% of the invoices. The invoice has my signature, and the customer confirms receipt by paying it. Then they said that they are not suitable documents at all...
Finally I sent a loan agreement, and the loan fully covers the amount deposited in the casino + 30%. And despite having to wait 3 weeks for 1 response, and then 3 weeks for another response, their conclusion was that the contract does not adequately justify the amount deposited. Which is not true, because the loan fully covers the amount deposited + 30%. When I asked for explanations about this and why it does not justify the amount (April 9), to this day I have never received any response. Now they just ignore me, I don't even deserve a simple answer. In addition to all this, I also sent documents for a house inherited from my mother and a bank deposit statement. All these documents, fully cover the amount deposited in the casino, and prove my SoW. But the intention of the casino is quite clear, given the long waiting times to receive a response and in the end they are totally ignoring me.
I don't like having to open disputes or anything, but it seems that it is the only way to receive a response from them.
80% of the balance in the account is my money, which I have blocked in their platform for many months and I can't use it. I have only played slots, and I have never broken the terms and conditions.
I have sent some documents as proof, if necessary I can send other documents/emails (that I sent to the casino), example invoices, agency letter, loan agreement etc. And I also have various videos of my account where all pages are visible, recorded in multiple periods.
I hope to resolve the issue as soon as possible and return to using my account normally.
Thanks
Status solved Resuelta
$181,073