Cadoola Casino - Hard to reach

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Cassino em disputa

Cassino Cadoola
Postado em 4 de novembro de 2022

Greetings. My name is Zoltan Kulak. I would like to make an official compliment against cadoola casino. First of all i would like to inform you that english is not my mother language. I registered an account and I’ve won some money. To cash out I need to provide documents which is totally fine. The casino gave me 2 e-mail adresses [email protected] and [email protected]. I’ve sent them every information but their e-mail is unable to recieve any more letters. I got error messages that “ The email account that you tried to reach is over quota”. I’ve sent the informations like 40 times but they never get it. I can provide u every information, screen shots, error messages. I’ve tried to contact them from 3 different e-mails just to be sure the problem is not from my end. I tried to contact with their live support but they are not intrested. They are very unprofessional and they simply just disconnect me from the chat without a word. I am a decent player, I only want what is legally mine. I can provide u any information you need to prove my right.

AskGamblers
Postado em 8 de novembro de 2022

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 9 de novembro de 2022

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Postado em 4 de fevereiro de 2025

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Cadoola Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Postado em 4 de fevereiro de 2025

Cadoola Casino is a thief site. Don’t recommend anyone playing on their site. They stole my money 3 years ago, frozed my account as If it was my fault they want to pay the winners. They are mere thieves and don’t pay if you win. You can close this complaint I don’t expect anything from the thieves.

Postado em 7 de fevereiro de 2025

Dear AskGamblers team,

Thank you for re-opening the complaint page.

We would like to inform you that the customer's account was closed in accordance with the following article from our Terms and Conditions:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
<...>
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
<...>

Customer's only deposit was returned to him on 30.11.2022. You may find all the evidence sent to your email at suppor­t@a­skg­amb­ler­s.com.

Best regards,
Cadoola.com

AskGamblers
Postado em 7 de fevereiro de 2025

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Cadoola Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Cassino Cadoola Reclamações

  • 14 de 14 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 4,051 USD valor médio

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