Betswap Casino - investigated for 3 years

Hi Gruzakon55,

Your bet is currently under investigation due to potential match-fixing concerns, as required by Curaçao gaming regulations. This process is standard industry practice and ensures fair play and compliance with anti-fraud measures.

Per Betswap.gg’s terms and conditions, bets flagged for review may take up to 1,095 days (3 years) if an investigation is required. While we aim to resolve cases faster, this period is set to comply with regulatory requirements.

If no match-fixing or rule violations are found, your bet will be settled accordingly. If you need further clarification, please reach out via our official support channels.

Best,
Betswap.gg Compliance Team

Officially no one is investigating anything. in the neighboring complaint a person has been investigating 4 fixed games for more than 6 months. Don't make people laugh. These teams play every day and don't suspect that some betswap is investigating something. CALCULATE THE BETS FOR PEOPLE AND GIVE THE MONEY BACK.

Hi Gruzakon55,

We completely understand your frustration and appreciate your patience. Investigations like these are not conducted by Betswap.gg directly but are handled by third-party regulatory bodies and integrity monitoring organizations in line with gaming requirements. In this case, the relevant federation has been notified, and the review is being managed externally.

It is in our best interest as well to have these investigations resolved as quickly as possible, and we are actively following up for updates. While we cannot control the timeline, we will update you as soon as there is an official resolution.

We value fairness and transparency in our platform, and we appreciate your understanding. If you have further concerns, feel free to reach out to our support team directly.

Best,
Betswap.gg Compliance Team

Dear Betswap Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Thank you for following up on this case.

As previously stated, this particular event is currently under formal investigation by third-party integrity monitoring agencies and relevant federations due to potential match-fixing concerns. As a regulated platform, Betswap.gg is required to comply with these ongoing reviews, and bet settlements cannot proceed until an official conclusion is reached by the responsible authorities.

Since this process is handled externally and is not within our control, there are no further updates we can provide at this time. We understand that the timeframe may be frustrating; however, these investigations are industry-standard and necessary to ensure fair play and compliance with regulatory requirements.

Given that we cannot expedite or alter the resolution timeline, we respectfully request that this case be marked as pending external resolution rather than unresolved, as the delay is due to compliance measures beyond our discretion. We remain committed to updating both the player and AskGamblers as soon as we receive an official decision from the investigating parties.

Thank you for your understanding. Please let us know if any additional information is required.

Best regards,
Betswap.gg Compliance Team

my complaint should remain unresolved until these scammers give me my money!!!

Dear all,

After careful consideration and evaluation of the situation at hand, it has been determined that due to the inability of Betswap Casino to provide a clear timeframe for the conclusion of the ongoing investigation, and taking into account the significant duration of time that has already transpired, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Betswap Casino to request a reopening of the complaint, once the investigation has been concluded.