Betswap Casino - Delayed payment 2000euro

RESOLVIDA

Itsflowan

Hi, it has been 5 days since I made three withdrawals from Betswap. Two of them were 500 euros each and one was 1000 euros. The withdrawals were made using the same method as the deposit, my MasterCard. I contacted support after one day and received a response that the withdrawal had been made and had moved to the next process. I waited another day, but nothing happened. I asked support again what was happening with my case. This time I was told that there was a technical issue with the withdrawal, but they were working on it and I just needed to wait for it to be resolved. Another day went by, and I wrote to support again, but received the exact same response: "We have a technical problem, but we are waiting for a response from the finance department." Now it has been 5 days and I have not received any withdrawals and I keep getting the same response every time I contact support. This is not acceptable as they market their withdrawals as immediate.

This is the latest answer from the support.

"Hello Andreas, the payments team is working hard to fix this issue but we are facing some technical difficulties with bank account transfer hence the long delay. We sincerely apologise for the inconvenience but we are working hard to fix this as soon as possible."

Thank you!

AskGamblers

Dear Betswap Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Itsflowan

Hello

The response from them are exactly the same. Same answer! “Working on an issue with the withdraw with credit card”.

I have told them I can withdraw with bank transfer, but they only offer crypto and astropay. I deposit with my credit card I don’t want to withdraw with crypto. And astropay is a scam itself.

It’s been 7 days now since I requested my withdraw.

This is not a serious casino site, sorry to say. Really nice layout and offer many provider and games. But when that stall the withdraw like this they are not serious

/ Andreas

AskGamblers

Dear all,

This complaint has been reopened as per Betswap Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Betswap Casino

Dear Andreas,

Following our investigation, we have identified that your payment was processed via the crypto network due to the issues our EUR withdrawal provider was facing at that time.

Please let us know if anything else requires our attention, and we’ll be happy to assist further.

Best regards,
Betswap.gg Customer Support

AskGamblers

Dear @Itsflowan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.