Betswap Casino - Calculation bets investigation up to 3 years

We understand your concerns regarding the unsettled bets and the duration of the investigation. At Betswap.gg, maintaining the integrity of our platform and the fairness of all events is paramount.

As outlined in our Sports Betting Rules, if we have reasonable suspicion of unfair events during a match, we reserve the right to suspend the settlement of winnings and payouts until all investigations are concluded. This measure ensures that all outcomes are fair and legitimate.

Investigations into match-fixing are complex and often involve multiple governing bodies and legal authorities. The duration of these investigations can vary significantly, sometimes extending over several months or even years, depending on the complexity and jurisdictional factors involved.

We acknowledge that the timeframe provided is extensive. However, this period is to ensure thoroughness and accuracy in the investigation. We are committed to resolving this matter as swiftly as possible and will keep you informed of any developments.

Please be assured that these procedures are in place to protect all our users and uphold the integrity of the betting environment. We appreciate your patience and understanding during this process.

4 games are not calculated. What protection are you talking about and who? In 4 games, do you suspect the fixed nature of the game or what? Where is the evidence that someone is investigating criminal or sports cases in these games? You have nothing. You can suspect any inconvenient game or bet with one click of a button. This is the act of an unfair bookmaker

Hello @UHULANUR92,

We understand your frustration. At this time, however, we’re unable to share additional details regarding the specific investigations. Our primary goal is to ensure all outcomes remain fair and legitimate, and these reviews can sometimes be lengthy. Please rest assured that we will update you the moment we have any conclusive information.

We appreciate your patience and cooperation as we work through this process. Thank you again for your understanding.

—The Betswap.gg Team

my balance is -707dollars, although it should be +1910dollars. I have nothing to add. I hope people see my posts and about your honesty before registering with you.

We understand your concerns regarding the negative balance. As noted, these particular bets are currently under investigation, and due to our regulatory obligations, they remain unsettled. Your balance will be updated as soon as the review is finalized. We appreciate your continued patience and cooperation.

—The Betswap.gg Team

Dear Betswap Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.