Reclamação #3 Axecasino

This casino declines my withdraw every time

Por Kidkillah

há 2 anos

This casino declines my withdraw every time. They always find a way to stop me withdraw my money. I provided them everything they needed for account verification and everything and always when I got lucky and I want to withdraw my money they decline.

I want this casino to pay for this inconvenience because this is not the first time. Please fix this and tell them to pay my money otherwise I will go further to sue this casino and I will ask for a lot more from them because this is not fair.

When you deposit there is no problem for them but every time we want to withdrew there is always something.

Please fix this. Thank you.

Cassino em disputa Axecasino

Motivo Pagamento negado

Valor €301.18

Discussão

AskGamblers

• Support Team

há 1 ano

Dear @Kidkillah,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Axecasino

• Representative

há 1 ano

Hi Dear Player and Askgamblers team!

We confirm that several withdrawals have been declined. It has happened due to the player has not wagered his deposits x3 times. This rule is stated in our T&C https://www.axecasino.com/terms-and-conditions. The player has been informed regarding that rule as well. Once the player has wagered his deposit x3, the withdrawal has been successfully processed to his bank card.

Best regards, Axecasino team.

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Axecasino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

há 2 anos

Dear Axecasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Axecasino

Resolvido 4 / 4

Valor médio $246

Duração média da reclamação N/A

Resposta média N/A

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