Reclamação #1 Axecasino

Bonus and winnings removed

Por Rabidmr2

há 2 anos

I signed up for the welcome bonus through askgamblers link.

Played and got my balance over $270, bonus and winnings were removed. Complained that welcome bonus was for 7 days under the bonus terms and conditions and was told that there was a day limit of bonus play when using an affiliate and these conditions were on askgamblers site.

Sent the screenshot of the askgamblers link and customer support agreed there was no notice of different conditions stated on the askgamblers link. Was asked to contact support again in a while which I did 2 days later and was told again to contact them in a while. Seems unfair that using an ask gamblers link results in unfair terms and conditions that are not present on Axes site and customer support are unrealistically slow in resolving issues.

Cassino em disputa Axecasino

Motivo Remoção de bônus

Valor $270

Discussão

AskGamblers

• Support Team

há 7 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rabidmr2

há 7 meses

Thank you AskGamblers and Axe Casino, the issue is resolved.

AskGamblers

• Support Team

há 7 meses

Dear @Rabidmr2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Axecasino

• Representative

há 7 meses

Hi Gary,

Your bonus has been restored.
You can now activate it in your profile and continue playing.

Best regards,
AxeCasino Team

Raio-X do Axecasino

Resolvido 4 / 4

Valor médio $246

Duração média da reclamação N/A

Resposta média N/A

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