Reclamação #4 Axecasino

Not all winnings were paid out according to the casino rules

Por SanekXXX777x

há 1 ano

Hello, my name is Alexander, I am sending you a complaint to Axe Casino that I did not withdraw all my winnings. I had a win of 12,000 rubles. I had a win of 4,000 rubles. 8000 rubles were written off incorrectly. It remains to withdraw according to the casino rules. The maximum winnings resulting from spins without a deposit are 100 euros. It remains to withdraw 6,000 rubles. I require you to pay me the rest of the winnings.100 euros in rubles 10,000 rubles approximately, I write to the operator in the chat, the operator says send a letter to the mail, I sent letters to the mail, they are deceiving me that the letter did not arrive, I ask for help so that the casino pays the remaining 6000 rubles.

Cassino em disputa Axecasino

Motivo Saldo ausente

Valor руб.6000

Discussão

AskGamblers

• Support Team

há 11 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

SanekXXX777x

• 3 Avaliações

há 11 meses

Hello AskGamblers, I ask you to close the complaint as resolved. The casino explained to me that the no deposit bonus is characterized by a maximum win bonus.

AskGamblers

• Support Team

há 11 meses

Dear @SanekXXX777x,

The AskGamblers Complaint Team is kindly asking you again to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SanekXXX777x

• 3 Avaliações

há 11 meses

Hello Axecasino no deposit bonus or loyalty is not the same thing or it is a different no deposit or loyalty bonus, it's just that in many casinos a no deposit bonus if credited via chat is called as far as I know.

Raio-X do Axecasino

Resolvido 4 / 4

Valor médio $246

Duração média da reclamação N/A

Resposta média N/A

Axecasino Reclamações

Veja todas as reclamações deste cassino

This casino declines my withdraw every time

This casino declines my withdraw every time. They always find a way to stop me withdraw my money. I provided them everything they needed for account verification and everything and always when I got lucky and I want to withdraw my money they decline.

I want this casino to pay for this inconvenience because this is not the first time. Please fix this and tell them to pay my money otherwise I will go further to sue this casino and I will ask for a lot more from them because this is not fair.

When you deposit there is no problem for them but every time we want to withdrew there is always something.

Please fix this. Thank you.

Resolvido

€301

Missing withdrawal of 310 EUR

I wait since January 06th 2024 for my withdrawal. Always the same answer in that that there is a queue and I have to wait. I am fully verified, made withdrawals before which were done in 24 hours. Support doesn't answer on my emails. I did deposit more than 700 euros and just 310 for withdrawal. So I do not understand the problem.

How can they be a certified Casino?

Resolvido

€310

Bonus and winnings removed

I signed up for the welcome bonus through askgamblers link.

Played and got my balance over $270, bonus and winnings were removed. Complained that welcome bonus was for 7 days under the bonus terms and conditions and was told that there was a day limit of bonus play when using an affiliate and these conditions were on askgamblers site.

Sent the screenshot of the askgamblers link and customer support agreed there was no notice of different conditions stated on the askgamblers link. Was asked to contact support again in a while which I did 2 days later and was told again to contact them in a while. Seems unfair that using an ask gamblers link results in unfair terms and conditions that are not present on Axes site and customer support are unrealistically slow in resolving issues.

Resolvido

$270