22bet Casino - Verification is taking I think too long

RESOLVIDA

Informação da reclamação

Cassino em disputa

22bet Casino

Valor

$ 5900

dukson91 Servia
Postado em 1 de outubro de 2024

Hello, I'm looking for help here. I tried to withdraw money from 22bet, but they asking me to send documents first to theirs security department via email.

I did it, i sent my ID to their mail, but there is no answer from them for 5 days now.

So, I'm looking for help here, to speed up the process.

Withdraw amount is around 5900 usdt, deposit was around 5000 usdt.

Postado em 3 de outubro de 2024

Hello, dukson91!

Our support specialists are waiting for uncompressed photos from you for further verification. Please send the files in their original quality so that we can resolve your issue as soon as possible.

Also, note that you may not be receiving our emails due to using mail on an Outlook domain. We recommend that you try contacting us via Gmail - this will help avoid possible communication delays.

Thank you for your understanding and co-operation!

dukson91 Servia
Postado em 3 de outubro de 2024

I didnt receive any mail from u, so, i dont know what are u asking for. So, to send u via gmail, which is not register in my acc?

dukson91 Servia
Postado em 3 de outubro de 2024

I sent u mail from my gmail "<email address removed>"

AskGamblers
Postado em 3 de outubro de 2024

Dear @dukson91,

Please refrain from posting private/sensitive information in your public posts.

We have removed the email address mentioned and sent it to the casino as a private message.

Thanks in advance for your cooperation.

Postado em 3 de outubro de 2024

Hello, dukson91!

We see that you have received our letter and are now communicating with specialists. We are doing our best to resolve your issue quickly. If you need further assistance or have any questions, please do not hesitate to contact us.

dukson91 Servia
Postado em 3 de outubro de 2024

I can confirm that we started verification progress. Will report here when is done or some problems came up

dukson91 Servia
Postado em 6 de outubro de 2024

We finish the process, thank ask gamblers and thanks 22bet for fast respond. U can close this case.

AskGamblers
Postado em 7 de outubro de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

22bet Casino Reclamações

  • 23 de 25 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,387 USD valor médio

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