
Kaulana Casino
- 10-part welcome package
- Mobile friendly design
- Live chat 24/7
- Low monthly withdrawal limits
- Drawn-out withdrawals
Editor's View
Hawaiian-inspired Kaulana Casino is all about fun and leisure: the navigation through a vast collection of games is smooth, and the games load quickly, all the while you enjoy a rarely seen 10-part welcome package! All that's left for you to do is say aloha to Kaulana Casino and dive right into casino entertainment.
General Information About Kaulana Casino
Kaulana Casino, formerly known as Kahuna Casino, is a Hawaiian-themed online casino where players can enjoy slots, table games, video poker, and live casino titles from several software providers. We tested Kaulana in web browsers and mobile devices and found it works seamlessly without loading delays or site crashes. The site caters to English, Finnish, and French-speaking players and holds a license from the Kahnawake gambling authority.
For more information about Kaulana, scroll down and read our review.
Payment Information and Options at Kaulana Casino
The selection of payment methods as Kaulana is decent but far from impressive. Credit cards and ubiquitous wallets like Neteller and Skrill are all there; if you're looking to play with cryptos, however, you will have to explore other crypto casino options.
Even if the number of deposit and withdrawal methods were higher at Kaulana, it wouldn't outshine the casino's reputation for drawn-out withdrawals, casting shadow over this otherwise good casino.
Additionally, the maximum monthly withdrawal amount of EUR 20,000 is usually divided into several cashouts, which is a generally frowned upon practice, especially among high-rollers. Also, the casino reserves the right to run an additional verification round for cashouts exceeding EUR 20,000, so keep that in mind if you win big at Kaulana.
The minimum deposit is set at EUR 10, which is pretty low and should work for most casual players. In contrast, the minimum withdrawal amount varies drastically, going from EUR 100 for most banking options up to EUR 250 for non-EU players who wish to withdraw using bank transfer.
Customer Support at Kaulana Casino
There are a couple of avenues to contact the casino's support team at Kaulana, including via live chat and email.
Live chat works round the clock, and customer support agents will do their best to help you, although, as I've learned from talking to them, they won't always be able to. In such instances, direct your queries to email correspondence to ensure you have a written record of your communication.
Kaulana doesn't offer phone support, which is a shame, given that many players prefer to talk to support agents and not wait in queues to have their questions answered.
Games at Kaulana Casino
The casino boasts a solid selection of online slot providers, including but not limited to Games Global, 3 Oaks Gaming, and Iron Dog Studio. Players can use the search engine found in the casino lobby or filter the latest and most popular games. Regarding filters, Kaulana would definitely benefit from more of them as it doesn't offer any of the usual categories like Bonus Buy titles, Megaways, etc.
Alongside slots is a selection of table games comprising several varieties of blackjack and roulette. These include games like European Roulette, French Roulette and American Blackjack. Other table games like Paigow Poker and Caribbean Poker are also available.
The live casino section is equally impressive, housing live dealer titles from Evolution Gaming, including casino classics and game shows.
Kaulana Casino's Commitment to Responsible Gambling
Our casino reviews pay a lot of attention to responsible gambling, and we found that Kaulana Casino has made an effort to include a wide variety of options to limit your gambling, whether by imposing a deposit and wager limits or excluding yourself temporarily or permanently from gambling with the operator.
To exclude yourself from gambling with Kaulana, you must contact the support team via live chat or email.
Additionally, the casino lists a series of helpful tips on curbing your gambling time and spending and several websites you can visit if you believe you have a gambling problem.
Final Verdict on Kaulana Casino
The Hawaiian theme fits perfectly with the idea of playing at online casinos: it's entertainment, after all, and having your screen splashed with tiki torches and a colourful interface only adds to the feeling.
Kaulana does a decent job in the promotions department, offering to match your deposits up to the 10th. You can accumulate up to EUR 4,000 in bonus money and 200 Bonus Spins for eligible slots.
Finally, there's a VIP program where you can earn 1 point for every $10 wagered on slots and 1 point each time you wager $50 on other games, allowing you to withdraw hard cash and keeping you coming for more tiki torches on this entertainment island.
Recommended by experts
Player Reviews


Quick responses. Always happy to respond but most times the response is an ask to deposit more money. That disregards you once you hit a "no more bonuses" level.
Once you hit vip there are no more bonuses and they treat you like an annoyance. All the way to vip was great and then once you hit the highest level you may as well leave. Zero stars and beware.

Usually the deposits are quick which I like. Don't even need to close out of a game if you need to make another deposit. Games seem to be fair and there is a large selection
I made 2 deposits within the last hour. My 3rd deposit was canceled for some apparent reason, and not by me. There has been no response back from support staff, and when I login, I am logged out by the system!

It all depends on how do you even want it to work out at this point in time. One can say that it is not much of a big change for many people but then others might need some time to change it up and try their best when it comes to the one who has been leading the way in the games.
As I said, the games are not that unique and even diverse enough for all of us. They need to make some time for collection and make sure they get the best games they could. It is for the players that visit the site, so I think they should improve on that end first before getting to the other problems.

I think that this site is a great source of fun although it may not be the best. I like that is has lots of games and that there are live dealer games that can be enjoyed. I actually thought at first that they will be limited to online slots.
There had been some glitches when I played and it took too long to load. It happened to me a lot of times now. However, what made me so disappointed is that the amount for deposits is really really low. Quite sad that there are also no deposit bonuses here.

I love Kahuna Casino! I'm a regular player there.
I had no problems depositing and or withdrawing my money! It takes 2 days to get my money into my bank! I like the variety of slot games and Live games! My 2 favorite games I play a lot are Monolopoly Live and Immortal Romance!
I'm hoping the casino will get the CRAZY TIME Live game there soon!

Not a bad range of games, I like the interface also.
I can't tell that I am fully satisfied, but in general everything was fine, maybe I am going to come back.
I didn't like the speed of games, they are downloading for too long, I have cleared my cash and nothing was working, maybe they should check something and fix.

Sometimes you have luck here, but l don't like nothing here, this casino needs upgrading. I can't say nothing good here because the service here is very poor, I can rate this site 0.
Payment processing is very slow, service here is very poor, also live chat have some unprofessional staff, can't even help at all, making you wait till you received an email from Payment team when you withdrawal will be approved take 3 to five week.
I recommend no one to play this site, its like when they holding your Payment they are waiting for more money to come in like they are bankrupt.

I had turned a 600 deposit into 13G's!! Which is awesome. You can only withdraw a $2000 a week and $5000 a month in Canadian dollars which doesn't make any sense but.....
The withdrawal process took almost 3 weeks, I was doubting it would show but it did. Asking for any information about my transfer was useless. They always say they're forwarding it to the appropriate department. And then you don't hear anything back from them. Plus they gave me a bonus through email and then had no idea what I was talking about ask me for a screenshot about it and it still hasn't happened it's been a few days. Day 4 did that in photo the appropriate department also which I haven't heard anything back from.

Good selection of games.
Enjoyed trying different games. Some aren't allowed in my part of the world which is a bummer, but none the less a good array of games. And deposit minimum is good, not too high.
Withdrawal takes a very long time. I was told 2-4 days, then I'll get an email stating if my withdrawal has been successful or not. Then more days before I get the funds. Day number 4 and no email. I don't know why it's taking so long. Compared to another casino same withdrawal methods funds received within two days. Anyways hopefully tomorrow I get better answers from the live chat people.

Still waiting to be paid for my winnings, what a terrible service. I’ve had not to mention live support hopeless. I’ve been trying everyday to get answer. All I am getting is: it’s with finance team, can’t get hold of them. What a joke Kahuna.

To make a withdrawal they require way more documentation than other sites. I can understand them needing proof of identity, proof of address and a picture of your bankcard but tax reports/ proof of correspondence and Bank statements (list of transactions) or invoice from any recognized credit institution?
Seriously! It's just another hurdle they've made to make it harder to withdraw your winnings, and I don't feel comfortable sending that much personal information to anyone.
Next they'll be wanting my house insurance details or my credit score rating!! I don't see why they require this extra documentation while other sites do not.

Good selection of games and the mobile app is good to use. Name of the casino is quite good as well and their advertising (albeit false) draws you in.
If you're from Australia, don't bother. Original withdrawal took over 12 weeks to process.
Second withdrawal never happened as casino stated couldn't withdraw to debit card I used to deposit and then said Commonwealth Bank didn't accept the payment (which they do as I contacted them & had accepted previous payment). After approximately 6 weeks, I decided to just gamble the money away (which I'm sure is what the casino wanted anyway). After using this casino for a long time and depositing alot of money, when finally getting a win, withdrawing it was such an effort withover 12 weeks of live chats and emails going back and forth. Don't bother signing up.

Great casino, very little to fault. Easy payouts, friendly customer support, no hassles to deposit or withdraw at all. I have not one issue yet with these guys.
Mobile version of webpage is kind of annoying there is no way to see certain games by genre or provider. And loyalty program although at times can be good, it takes a massive amount of time and money to earn points.

Good selection of games. Website is easy to navigate and looks good Vip managers are quite responsive to issues or email enquires.
Withdrawals are an issue. Very slow and they leave your withdrawal sitting in your account so you can continue playing. Withdrawals department are slow at replying this is the worst site I’ve ever dealt with in regards to withdrawal issues

The only positive I can say about this casino is the game selection available as well as the simple and easy layout of the app. And I guess the name of the casino is pretty cool other than there's bot much else.
They don't honour the sign up bonus advertised. Although clearly stating you get a match deposit bonus for the first 10 deposits I only received one. I went on live chat to try and resolve this and was told that they could not apply it as I have already spent my own deposit money and followed with they wish they could help more. I requested to close my account and the live chat operator said that he "got my point" I advised him that I was actually making a request. He never asked why I wanted to close my account or try to fix the problem he just abruptly closed the chat window and locked the account. He obviously did not care to lose players for the casino.
Worst customer service.

Good selection of games - I like Wolf Treasure and Gold Vein, and has some wins on these. That's about all really. Unfortunately my experience at this casino was not very positive.
They are extremely slow to payout. Even after my verification was done it was left available to reverse withdrawal for 2 days - although they state withdrawals are processed 'instantly' after verification in the comments below.
They make it difficult to cancel your account - when I asked for it to be permanently deleted they questioned me as to why and then offered me an extra bonus instead of cancelling it! This is very dangerous for those that have gambling problems and in my opinion not responsible service of gaming. I then requested again to cancel and it has 'gone to another department' to review - this was 24 hours ago and I still haven't been notified it has been cancelled. Surely in this day and age they can cancel accounts immediately? Instead it just seems like they want you to keep playing and make it difficult.

These guys are bloody great. Okay most of the time I lose ( my own fault ) but I have my good days too . fast withdrawals and there support are excellent. If Ur a loyal player and having a bad run these guys are more than happy to throw U a decent free bonus. .. ideal for Aussie players
Only the withdrawal limit is a bummer. But I'm sure these guys will sort something out for you I'm sure. It's a good fair casino with great games. Highly recommended

Nice selection of games... The umm... There's a nice Casino Logo. They exist..?
Kahuna Casino has no Responsible gaming limits to set. They have no Wagering Limits or Session limits. The limits on this casino are highly unrealistic. They only allow a $5000 per MONTH withdrawal limit and a $2000 per Week limit. Which means if you are lucky enough to win $5000, you will have to process the withdraw over 3 weeks.
The only way to withdraw more is to become a VIP. It is 1 points per $10 spent. Which means you will need to wager $500,000 worth of bets before you're able to up your limits. I did win a decent amount on this Casino but I will never play here again and I will never deposit another cent. Their VIP relations managers are not bad - seem like nice people. However they cannot do anything for you unless you are the highest VIP level.
Steer clear of this Casino if you want to wager more than 50 cents per hit.

I like bonus and deposit instantly and i like games
I'm waiting 5 days and nothing. My withdraw in process.. I take withdraw 220€ 29/04/2019 and look 5 days and nothing with department. What’s happening with kahunacasino?!!

Tried to make a withdrawal and have sent through all verification documents. Have emailed them about 5 times with the same response that someone from finance department will be in touch soon. It has been 4 working days since requesting the withdrawal and I have not heard from anyone from the 'finance' department.
This is what really annoys me about this casino, deposits are instant but as soon as you try and withdrawal then no response.

The live chat will not work on the mobile instant play, so try to make contact sending an online support request - will not send. If I cant get customer service then I wont so end money. Worst casino I've used in last two years.

Games and live tables are fair. However, be careful and read below.
Small withdrawal amounts unless you are a VIP and spend a fortune there.
Cant return to most aus cards even though they are more than happy to take from them.
Account verification is a nightmare.
Withdraw process takes weeks but funnily enough deposit is instant.
Very vague customer service. Say your enquiry is sent to finance department and cant tell you when you will hear back.
Also have a max withdrawal amount of 2000eur a week and 5000 a month but funnily enough no deposit limit...hmmm funny that.
Also it takes days just to process your cashout when the deposits are instant and while the deposit is "processing" they give you the opportunity to return the money to your account. This is just a ploy for to get frustrated and have you not to take your money out and lose it in their casino.
Withdrew 3450 and only received 3282. Clearly some hidden fees. Still waiting on 4600...

Good bonus package
Nice interface
Nice range of games
Fast withdrawal
Minimum deposit after the first bonus is 25E, when with the first deposit it's only 10 euros

The Aloha-Tiki concept of the the whole site
Attractive welcome package
Good gaming providers
Very helpful support
There is no Jungle Spirit slot, strange because you got NetEnt there
Game variety. Fast chat support responses.
Etransfer deposit option.
Convenience to play from home.
Had fun for awhile until I went to withdraw and encountered their ridiculous policies.
5k withdrawal max per wk.
No problem for people to deposit but restrict people on how and when they can withdraw their money. First 5,000 was in a timely manner including account verification.
2nd half of winnings told must wait a week.
When concern raised, told that you must spend more/play more to increase vip/tier status in order to have higher withdrawal limits. Disheartening and does not make me want to return.