Bell Fruit Casino

Not bad selection of my favourite provider novomatic and also I like how they have phone support

They have the worst bonus structure compared to other sites and they also have a pointless referral bonus. It's pretty useless giving me £30 for a friend referral if i have to wager £1050 in order to gain something. So basically I get you a customer and you want me to spend over 1k to get my reward. No thanks. Also the bonus structure is back to front. Literally every site I know the wager doesn't start wagering until you hit the bonus balance (The fairest way) and I even know a site that bonus balances do it towards the wager. This site only real funds count towards the wager. So if I claim a £100 bonus I need to wager £3500 of my real money. The wosrt bonus structure ever and I'm glad many say the same on other forums. Another thing is they don't even get new novomatic releases before other sites that have more providers, they get them much later which is silly considering they're a novomatic only site.

I joined up because I saw this site has 1 star and that is just not fair.

The site has range of deposit methods. And a fair withdrawal policy.

Many of the he games are exclusives and the site runs smooth and quickly.

Customer service in my experience is good with quick replies go emails.

The bad in my opinion is the bonuses, while regular are kind of rendered useless by the fact that you can only complete wagering requirements with cash.

So for example if you deposit £20 and get 100% match bonus.

If you lose £20 straight off, nothing you play with the remaining £20 will count toward clearing bonus. You need to deposit again to clear it.

Basically wins from bonus funds are bonus funds.

I think this really makes bonuses unappealing and can be hard for people to understand, which can make the casino seem like they are trying to steal or whatever

I have used online casinos since 2005. As a UK based online casino I cannot fault them. Friendly staff, emails answered within an hour, games are very good with good payout ratio percentage, customer payments made within 24hr through debit and credit card following obvious identification checks no issues with live chat unavailable as from my experience live chat is a waste of time very glitchy when you get connected that is!!! Thanks bell fruit!!!

No dislikes!! Honest casino would highly recommend.

Not applicable

Bell Fruit Casino

7 years ago

Dear Rob,

Thank you for your very kind feedback.

We are delighted that you are enjoying playing on our site and look forward to assisting you with any queries you may have in the future.

Our aim is to continue offering new and exciting games and excellent customer support to all our valued players.

Kind regards,
Bell Fruit Casino Support Team

Good selection of novomatic games, pretty average free spins features as expected. Games loaded fine no lag ect.

Well, where do I start with this! I got a email from bell fruit casino stating that I have a £15 bonus waiting on my account. I logged in and put the code into the site and got the £15 bonus. Played captain venture and got a 400x win on 0.40p spins. Managed to get the balance of the account up to £300. After finding the bonus terms I found out that I had to wager £525, I wagered around £600 but found out the progress bar was still at 0% wagered.

Finding this strange I tried to get some answers but the casino has NO live chat! Very strange as we are in 2017. Anyway I found a contact number and rang them. The answer I got was very strange to say the least! According to the assistant the £15 bonus I received was actually 'play money' as they did not have free play on their site anymore and for me to turn the bonus into real funds I had to make a deposit with real money and wager that real money to the tune of £525. So they basically give you £15 if you wager £525 out of your own bank account. Very misleading and very crafty. This is a great way for the casino to temp you into playing with absolutely 0% risk to them.

Anyway the £300 I had in the account got wasted on high stakes and I have never been back. I simply cannot make a deposit with real cash in case they have another clever way of parting me from my cash.

No live support, no answer off the email. Only one game supplier. Poor bonus system.

2/10

Bell Fruit Casino

7 years ago

Dear Player,

Thank you for taking the time to review your experience.

We currently don't offer live chat, however we do offer free phone support from 7am-9pm everyday of the year. Our voucher bonuses are always accompanied by a link to the terms and conditions and these clearly state how bonus funds can be converted into real withdrawable funds.

A table with a progress bar for each individual bonus can be found on the 'My bonuses' page of your account. You were advised that you needed to stake GBP525 of real money (GBP15 x35 wagering factor), this is stake not deposit. Therefore it is up to each player to decide whether it is worthwhile for him/her to stake the required amount according to the total bonus funds balance that would be converted should the target be reached.

We have many players who successfully convert their bonus funds, however they do understand that real money deposits are required in order to convert.

We feel that our bonus system is very transparent and fair to players and hope to see you back at the casino in the near future.

Kind regards,
Bell Fruit Casino Support Team

Not much - lagged really insanely badly through live casino... not my browser or laptop, its in great condition or internet- wagered 50 euro then stopped when I read reviews here on askgamblers... so stopped immediately playing the site and asked for refund as it says they don't accept Irish players, then they told me they do... but says everywhere they don't on other websites... very confusing, who do I believe, am I getting hustled??? They told me they need to update that - about not letting irish players on their site.

What I dislike the most is that I am from Ireland and it says everywhere online that they do not accept Irish players - they tell me i'm wrong and that I just have to take their word for it- I deposited and asked for refund based on this????
Apart from that - played their live casino and it lagged really- really bad as stated so be careful if you are playing half way through. Not much fun- puts you under pressure and kills the fun/any fun to be honest.

Bell Fruit Casino

7 years ago

Dear Peter,

Thank you for your review.

We accept players from the UK, Ireland, Guernsey, Isle of Man and Jersey and this is clear during our account registration process.
Unfortunately some review sites and forums state that we only accept players from the UK. We are working hard to find these sites and request that the information be corrected, however it is not possible to reach them all.

If you had difficulty connecting to the Live Casino, this could have been reported through the chat option in the Live Casino or through our Customer Support phone line which is open daily from 7am-9pm for further review.

Kind regards,
Bell Fruit Casino Support Team

Nothing apart from novamatic slots which seem rigged and who better to be in a position to do it than the very people who make and programme the games. Would advise you play novamatic slots on sites which have some integrity

Played on this site took their deposit bonus played tgrough it got nada. Played again in total probably put about 900 pounds in total. Final straw was tonight deposited 100 pounds played through on 1 game well over 200 spins never got a sniff of a bonus. The best i evere done on this sit was money back. Considering the amount i put in you should be ahead at least once. I was playing moderate stakes on all the games i played would not recommend this site at all

Bell Fruit Casino

7 years ago

Dear player,

Thank you for your recent review.

We are disappointed to hear that you are not enjoying playing our well-known slots. We would like to reassure you that all of our games are certified by a UK authorised testing lab and that their live performance is regularly monitored.

We hope that you will be able to achieve your desired bonus games and winnings in the future. To that effect, we would like to wish you good luck and fun on our platform!

Kind regards,
Bell Fruit Casino Support Team

They have my favourite games in there and this is why I visit them often. Have been winning and loosing but never get to the point to make a withdraw.
The site looks good although there is no chat support for any enquiry you must email them. Next time I will visit when they offer a match deposit which happens from time to time especially when they add new game.
I will recommend this casino .

The loyalty tier is poor you must play through a lot to fill in.

Bell Fruit Casino

8 years ago

Dear player,

Thank you for your recent review.

We are delighted to hear that you are enjoying our games and really appreciate your support. Although we currently do not offer live chat, we do offer phone support free of charge as well as email support.

Regarding our loyalty programme, our players can track their progress towards their next level target throughout the month. The beauty of the programme is that the awards are real money credits that do not require any conversion!

Best regards,
Bell Fruit Casino support Team

Novamatic overload great amount of games, had no issues with withdraws always acceptable time frame.

Only good for Novamatic games so worth using just for this which can get boring after a while .

Bell Fruit Casino

8 years ago

Dear player,

We are very glad to hear that you are enjoying our games and the overall player experience at Bell Fruit Casino.

As well as Novomatic slots, we do offer a great selection of games from Mazooma, Astra Games,Igaming2Go, JVH, Greentube, DWG, Extreme Live Gaming, Eurocoin and Apex.

We are working hard to expand our selection over the coming months and to continue to reach and exceed our player's expectations.

Thank you for your support!

Best regards,
Bell Fruit Casino Support Team

One of the worse online casinos for payout using PayPal as well as any other withdrawal request, it's been 7 days and I am still yet to receive my winnings, I won't be using this online casino again, sky vegas even on a bank holiday my payments are in within 2 hours every time.

Bell Fruit Casino

8 years ago

Dear player,

Thank you for taking the time to review our casino.

We are disappointed to hear that the payment process did not reach your expectations. We launched improvements to our payout times on the 5th of May and are happy to inform you that payments are now being sent to our players 365 days a year!

We are confident that your recent payouts have been handled swiftly and are delighted that you have continued to play and win at our casino.

Best regards,
Bell Fruit Casino Support Team

Accepts UK players only, lots of recognizable games including my favourite...Book of Ra Delux.

Fast payout. I withdrew, had an email asking for documents which I uploaded via their website and money was in my account a few hours later....less than 24 hours isn't bad.

Would prefer to see a wider selection of games from different providers.

I have no idea why this casino has such a bad rating. I wanted to use a UK casino, saw this and thought what the hell, it's worth a tenner to see what it's like although the bad rating did put me off to be honest.

They added a £10 bonus, and had the casino had live support I would have had it removed as I don't like bonuses with play through requirements. Anyway, to cut a long story short, I won £2273 with that tenner. £2273 - my biggest ever win, sat robot like going through the play through requirements and still at the end of it had over £2,300!!!

I requested a £2k withdrawal, and because of these reviews on Ask Gamblers, expected a long drawn out wait, and if I'm honest, didn't really believe they would pay out at all, it all seemed a bit too good to be true. So, my request was put in at about 2am yesterday (the day after Boxing Day), when I woke up there was a request for my docs in my emails, sent them over, they accept pdf too which is amazing as all my bills are online and as you all know most casinos won't accept pdf. All approved within a day, and the payment was sent to my bank a few hours ago. That's a turnaround of less than 48 hours.

Support are available by 0800 number telephone between 7am-9pm, and also answer emails within an hour or so during these hours. Come on people, this is a UK casino that only accepts UK players - support your local casino and give them a go. I am abso-bloody-lutely over the moon with them. I'm new to Novomatic games, and of course, I love them. Farewell Playtech and Microgaming :)

Thank you Bell Fruit, I had never heard of you before but will be singing your praises loudly for the foreseeable. I don't know how AG do these ratings, but hope that my 10*'s help to lift your ranking up a bit. I will come back and let you all know when the money actually hits my bank account.

Update:
Just to add to my review yesterday, my withdrawal has hit my bank account. If there were problems with Bell Fruit, they don't exist any more. Requested withdrawal 27th Dec, sent docs same day, withdrawal processed on 28th and hit my account today 29th - £2000. Perfect service.

No live 24 hour support. Bonus play-through requirements not easy to find at all.

Update:
As before there isn't much really, dated layout and difficult to find required info. No live chat either but that's not really a problem for me.

Good selection of Novamatic slots, well laid out, good graphics.

Long time for any withdrawals to be processed, no live support.

Nothing at all. I guess there are lots of games and the loading times of the games are quick. However, you can say the same about 99% of online casinos.

No live support. Email support is terrible. No agents respond to queries, you just get automated replies. For example, I sent an email asking about the terms of a promotion, and the reply I got was from an auto-sender telling me that my withdrawal was beng processed. Makes no sense because I hadn't made a withdrawal.

Also, the transaction history is broken. It says that I have deposited £90 when I have only deposited £50. I sent another email about this and guess what, I received another automated reply saying that my withdrawal was being processed. I won't be using this casino again.

Recognizable games from high Street amusements with few interruptions from game errors etc.

10 working days so two weeks I have been advised is typical despite providing all identity documents and paying via a long established PayPal account. Will not deposit again and just makes bad business for them.