Loft Casino - Loft Casino withholding payment of INR49300

Dear @Blackjax,

The AskGamblers Complaint Team is extremely happy to have helped you get your previous complaint resolved successfully!

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/fi­re-­veg­as-­cas­ino­-de­lay­ing­-pa­yme­nt-­of-­inr­-22040

Now we kindly ask you to spare a minute and leave a review by using your AskGamblers Username at TrustPilot. Thank you so much for your support!

Hello @Blackjax and Askgamblers.com team!

We created a task on PSP department regarding this payment and awaiting for the information from them. Once it will be provided we immediately inform you here.

Kind regards,
Loft.Casino Customer Support

This issue started on October 10. I was told everything will be sorted in 1-5 days. Today is the sixth day and I am still being told to wait. You are not telling me the reason for holding my payment neither letting me help you. Sometimes you say you are trying to find "something", then you made me wager more for n reason, then yo said payment processor not working. You keep coming with excuses.

We requested an additional information from your side on your email. Please provide us with requested information so we can investigate the issue and solve it as soon as possible. Thanks for your patience and we are sorry about the situation!

I have done it. Sent you the pdf of my bank statement.

I do not see this complaint go anywhere and thus I have decided to cancel my withdrawal and play my funds down to Zero. Hopefully players will read this and avoid playing at this casino. THIS CASINO WILL NOT PAY YOU.

Dear @Blackjax,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.