Helabet Casino - Withdrawal via Mpesa not received in Mpesa

Dear @Hmy,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello dear player,
Your withdrawal request has been cancelled. The amount of 500 KES has already been returned to the balance of your account 1275582451.
We apologize for the inconvenience.

If you face the same issue in the future, please contact us via our Telegram channel: https:­//t.me­/He­lab­et_­sup­por­t_m­anager.

Dear @Hmy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Resolved, thank you.

For data privacy, kindly ask @helabetcasino not to disclose my email address in their screenshot of the reply.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Rest assure that attachment is only visible to You, Casino and AskGamblers Complaint Team.

We thank both parties for their assistance during the complaint process.