
Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 15 days and got no reply. And my problem is not resolved. My deposit/withdrawal/betting/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 15 days.
I have been emailing the security team by photos of my ID card/
selfies with documents/ my TIN certificate to the security team since 15 days but no solution and no reply to my problem.
I have provided the photos of the documents provided in the personal profile of the account.
Player ID :< removed >
Amount : 12404.12 BDT
Player Email :< removed >