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Helabet Casino - Security department does not respond in 15 days

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係争中のカジノ

ヘラベットカジノ

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認証問題

৳ 12404.12

非アクティブユーザー
9ヶ月前

Sir,my account was security problem. I need to verify documents on my helabet account. Since then I emailed helabet security department for 15 days and got no reply. And my problem is not resolved. My deposi­t/w­ith­dra­wal­/be­tti­ng/game playing are all blocked in my account. The helabet support team replied to the mail saying that it was out of their jurisdiction to contact the helabet security department. But the security team never contacted for 15 days.


I have been emailing the security team by photos of my ID card/

selfies with documents/ my TIN certificate to the security team since 15 days but no solution and no reply to my problem.


I have provided the photos of the documents provided in the personal profile of the account.


Player ID :< removed >

Amount : 12404.12 BDT

Player Email :< removed >

9ヶ月前

Hello dear player. Kindly provide your player id number

非アクティブユーザー
9ヶ月前

User id:-1026361037

非アクティブユーザー
9ヶ月前

I have not received an email reply from the helabet security team since the beginning of my problem.

I got the support team's reply but support team can't solve my problem. My problem should be solved by security department. But after many attempts I did not get the answer from Helabet security team for 16 days.

User id:-1026361037

please solved my problem as soon as possible

Let me know if any other information is required. I am ready to give you all the correct information

Thanks You

非アクティブユーザー
9ヶ月前

Dear helabet Casino, please solved my problem as soon as possible.

I'm waiting you reply.

Thanks you

9ヶ月前

Request for documents. Please email the security team. - This message means that you need to confirm your identity by confirming your documents. You indicated in your account ID 1026361037 document number 9586256340. Send a photo of this document to the security service. The photo must not be edited and the weight of the photo must be more than 1 megabyte.

非アクティブユーザー
9ヶ月前

I gave the photos of the documents to the security team
I mailed a few days ago but till now I have not received any response from them.

I have just sent the images of the documents to the security team from my registered email as per your request.

Kindly verify my information as soon as possible and solve my problem.

email:­-eh­jwj­djs­jks­@gm­ail.com
account ID :-1026361037

非アクティブユーザー
9ヶ月前

Dear Helabet Casino,I have been suffering from this problem for 15+ days now. I am waiting for a long time and please do not delay.

非アクティブユーザー
9ヶ月前

hell helabet,
How long will you make me wait? I registered the account on October 20. Since October 24, my account has been blocked from deposi­t/w­ith­dra­wal­/be­tti­ng/­gam­e/c­asino. Couldn't solve the problem for so long.

The security team has not emailed you after providing your requested documents.

I'm tired of waiting now. Please solved my problem quickly.No other site has had a bad experience like helabet.

非アクティブユーザー
9ヶ月前

Hello Helabet casino

Over 20days but my problem not solved and security team has no reply

非アクティブユーザー
9ヶ月前

Dear Helabet Casino,
I emailed the documents as you said. But after 3 days the security team still did not reply me.

I have been suffering from this problem for almost 20 days. Security department has not sent me a single email in these 20 days.


Please solve my problem with me and update my problem.

In this way I am being harassed. If this is the case in solving a problem, helabet company will not trust the player.

9ヶ月前

Wait please, im on it

非アクティブユーザー
9ヶ月前

I'm tired of waiting.

A problem can not be solved in 20 days??

Please solve my problem as soon as possible.

非アクティブユーザー
9ヶ月前

Sir I have not received any update about my problem since 20 days.

Please update my problem

9ヶ月前

The information has been passed on to the responsible persons and the problem is being resolved.

非アクティブユーザー
9ヶ月前

Sir will my responsible person contact me??

Or give me the email address of whoever is in charge to solve this problem and I will contact him??

非アクティブユーザー
9ヶ月前

How long will it take to resolve the issue?
I have waited a long time,I don't want to wait anymore.
Please solve my problem as soon as possible.

非アクティブユーザー
9ヶ月前

Dear Helabet Casino
i am waitting for your reply
please reply fast

非アクティブユーザー
9ヶ月前

give me the email address of whoever is in charge to solve this problem and I will contact him??

非アクティブユーザー
9ヶ月前

Dear Helabet casino, give me the email address of the person in charge to resolve this issue and I will contact him.

I have been waiting for a long time and my account issue is not resolved and I have not received any email or update.

Or give me the email address of the cheap information security officer(ciso) of Helabet security department.

非アクティブユーザー
9ヶ月前

dear helabet casino, update my problem and reply me as soon as possible.

If the security department can't give a reply even after 20 days to verify the account, then I think the effect of this will reduce the love of the players to helabet casino.

9ヶ月前

The information has been passed on to the responsible persons and the problem is being resolved, wait please

非アクティブユーザー
9ヶ月前

I have already wait for 23 days

非アクティブユーザー
9ヶ月前

Helabet company is only making me wait but not solving the problem

When I mentioned the problem to the helabet support team, they told me to contact the security department. I emailed the security department and never got a reply.

If the security department of Helabet tries to solve a small problem, the player will never take it well, helabet will lose their popularity.

非アクティブユーザー
9ヶ月前

Please do not prolong my waiting time.
All betting sites don't take more than 1-2 hours to solve this kind of problem, already I have been waiting for more than 20 days.

非アクティブユーザー
9ヶ月前

Has my problem been solved??

Please update me soon. I am waiting for your reply.

ヘラベットカジノ 苦情

  • 13 / 14 解決済み
  • 1日 平均レスポンス
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  • 644 USD 平均額

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