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Helabet Casino - Problems withdrawing my money

解決済み

苦情情報

係争中のカジノ

ヘラベットカジノ

$ 246.7

11ヶ月前

I have been trying to withdraw my money from helabet for 2 days, after they limited and banned me. I have complied with all the requirements and by email they told me to withdraw my funds, when I hit withdraw I got an error when processing the payment and that an operator had canceled it, I wrote to the customer service chat if they could give me a solution or help me withdraw my money and they tell me that I have to wait 24 hours when I had already waited 24 hours, it is a total of $ 246.70

When I ask them if after 24 hours I get an error again they are going to give me a solution, they just ignore me and say that there is a technical error and that I should try later, they do not answer me when I ask them if this error will persist, what would be the solution.

11ヶ月前

Hello dear player. Kindly provide your player id

AskGamblers
11ヶ月前

Dear Helabet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
11ヶ月前

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ヘラベットカジノ 苦情

  • 13 / 14 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 644 USD 平均額

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