Helabet Casino - Helabet non refund of funds

Please wait, the withdrawal of funds should be canceled shortly. Also, provide the receipts for the deposits you mentioned earlier.

Dear Helabet Support Team,

I have received the following notification from your system:

"28/11 / 18:26 Deposit transaction in the amount of 4000.00 KES via epayment completed successfully."

However, the Ksh 4,000 has still not reflected in my account (ID 891749079). The only balance currently in my account is Ksh 290, which I had deposited earlier. While this amount has now reflected, the Ksh 4,000 deposit remains pending.

To confirm, I have attached a screenshot of the notification message and my account balance showing Ksh 290. Kindly review the details and ensure the Ksh 4,000 is credited to my account without further delay.

Thank you for addressing this matter urgently.

Best regards,
Abdi

I have received the Ksh 200 as part of the earlier complaint, which I appreciate. However, the Ksh 4,000 refund is still pending. This amount was reversed by Fincra after I withdrew it from my account (ID 891749079), and they later confirmed it had been refunded to my Helabet account with reference number 655662759566 from Fincra.

I also received the following notification from your system:

"28/11 / 18:26 Deposit transaction in the amount of 4000.00 KES via epayment completed successfully."

Despite this, when I refresh my account, the balance still reads Ksh 290. Kindly ensure the Ksh 4,000 is debited to my account (ID 891749079) so that we can finally resolve this issue, which has been ongoing for far too long.

Looking forward to your prompt action.

Best regards,
Abdirahman Wekesa

Thank you for your response . I will get back to you with an answer soon.

Thank you for your response. I appreciate the effort, but I kindly request that you speed up the process to resolve this issue and credit my account ID 891749079 with the Ksh 4,000.

The last notification you sent claimed the funds were credited, but my account balance never reflected this amount. Please ensure that this matter is resolved promptly to avoid further frustration.

Looking forward to a swift resolution.

Best regards,

Please provide a statement from Safari.com for your phone number from November 23 to November 30.

The issue has taken now a month which is great inconvenience and loss on my side, below is the statement for my phone number for the requested dates, hope this is the last puzzle for you to refund my money please.
Password : 699614

Sorry, it was my mistake , from November 13 to November 30.

It’s been over a month now, and despite providing everything you’ve asked for, the only thing you seem incapable of doing is paying me. Please note that your actions are tarnishing your reputation. Anyone searching for your company will see this as clear evidence of your dishonesty and lack of professionalism.

I am attaching the statement yet again as you requested. However, this is the last time I will entertain this endless back-and-forth. The next thing I expect to see is my account debited with the Ksh 4,000.

Enough of this cat-and-mouse game. Will you also compensate me for holding my funds for over a month while your customer care team continuously lied about crediting my account?

Password : 887995

the request has been sent to the payment system

It’s been over a month now, and despite providing everything you’ve asked for, the only thing you seem incapable of doing is paying me. Please note that your actions are tarnishing your reputation. Anyone searching for your company will see this as clear evidence of your dishonesty and lack of professionalism.

I am attaching the statement yet again as you requested. However, this is the last time I will entertain this endless back-and-forth. The next thing I expect to see is my account debited with the Ksh 4,000.

Enough of this cat-and-mouse game. Will you also compensate me for holding my funds for over a month while your customer care team continuously lied about crediting my account?

Password : 887995

The amount of 4000 Kenyan Shillings has been refunded to your account, you can withdraw it now.

Thank you for finally refunding my Ksh 4,000. However, I must express my disappointment with the experience I’ve gone through. This ordeal has been unnecessarily stressful and drawn out, leaving a bad impression of your services.

I urge you to review your processes to ensure such situations do not happen to any of your customers in the future. Timely resolutions and clear communication are essential for maintaining trust and professionalism.

Best regards,

The player successfully withdrew the funds a few minutes ago. Dear player, have the funds been received in your account?

Dear @Cassim254,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

Thank you for your follow-up. I am pleased to confirm that I have received the disputed payment. I sincerely appreciate your efforts in intervening and assisting me throughout this process. Your support has been invaluable.

Thank you once again for your professionalism and assistance.

Best regards,
Cassim254

Team, why is this complaint still open? We made the payment to the player on December 6th, and the player confirmed this in the message above.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.