Helabet Casino - Deposit amount not received since 22 Sep 2023

Hello dear Customer. Send your player ID so I can find the transaction and clarify this situation

My helabet id is 648348625, I have sent all the relevant documents to your mail id , please look into the matter as it has been a month now since I deposited the money

Sir I am again requesting you to look into the matter and add my deposit amount to my account. @askgamblers @helabetcasino

Is it your receipt?

Yes, this is the screenshot I sent to your email support

Dear Customer, we need payment screenshot for checking, not bank statement

This is the payment screenshot of the Paytm app which I selected at the time of deposit. I am attaching again the screenshot of the payment. I have made many deposits through the same Paytm number the other screenshot is also attached.

48228811509
Please provide recipient’s UPI id for check

I have deposited the money through Paytm and the wallet number you provided was < removed >. The details also attached

Kindly check the details and add my deposit to my account as it has already been more than a month since I had made the deposit. Further your web based and email customer support is not working. T they didn't reply to any message. I am totally confused about your platform, you didn't add the deposit of customers l, neither you reply to their queries. I am requesting to Askgamblers.com to address the said issues with helabet. Thanks in obligue.

We are still looking for your transaction. One of the providers replied that the transaction was not detected, we continue to search

Kindly provide the Payment statement of the said Paytm wallet number for the 22nd September 2023 to askgamblers.com. the Paytm customer support also suggested me to check the recipient's statement of the transaction date.

Don't worry, we're looking for your deposit

How much time will you take to check a single transaction. It has already been 40 days. Is it my fault, when I made the deposit it shows successful, but the amount was not added to my account. It is not my fault and I am suffering the most. Kindly check the passbook of Paytm number for the transaction date.

We are looking for your deposit, but at the moment we cannot find it in our system

I am politely requesting you to send me the Paytm passbook statement of the Paytm number which you provided at the time of deposit. And if you don't owe that number then give me the written statement for that, and I will accordingly file a cyber police case against the said Paytm number for all the transactions that have been made from my Paytm to his Paytm. I don't know how your system works but for me it is very easy to check the transaction number on the said date. But you are using payment through third parties and are causing problems to customers. You are here replying with the same message inorder to get the time for doing nothing. It is my hand folding request to askgamblers kindly intervene in the matter. I have provided every proof of payment to the helabet and in return the are responding with the same message. If I have not made the deposit kindly show me the statement of that Paytm number for the deposit date, and everything will become clear.

We found and activated your deposit

Dear @Ennaubaid,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

No, I still didn't receive the deposit. The account statement is attached for information

You need to create a new request for 20,000 inr activated by the transaction number that was used previously. this way we can recreate the transaction. Please contact me in telegram https:­//t.me­/He­lab­et_­sup­por­t_m­anager

I had already done that but it show transaction already activated or used

Finally Recieved the amount after 43 days

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.