BitReels Casino - 8000 Euro Withdrawal Not Processed

Dear player,

We are sorry to hear about this experience which you have had on our site and we apologize for the inconvenience caused, please rest assured that we are doing our best to handle your case as swiftly as possible.

In some instances though additional checks are required which may delay the processing times with the withdrawals, as mentioned though we are doing our best to get this resolved for you as soon as possible.

I can see that our Loyalty Manager has reached out to you as well to offer additional support if needed.

Regards,
BitReels Team

Well, I am glad that someone from your casino bothered to write an e-mail, after 9 days of waiting and contacting your "chat support" every single day.

Besides that email, I still have not received any payment from BitReels, which is hard to believe after 9 days. Their website advertises "instant withdrawals" and the Terms and Conditions state 3 days.

Dear Player,

Thank you for your patience while you waited for this case to be resolved, I can see that our Loyalty Manager has reached out to you informing you that the withdrawals have now been paid for you.

We are committed to paying out our players within the specified timeframes, however unfortunately on some occasions as was the case with your account additional checks are required which can delay the process. We are pleased that this has been resolved now though if you do require any further assistance you can reach out to our Loyalty Manager.

Thank you again for your time.

Regards,
BitReels Team

Dear @Murmel1967,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sorry to say, but after 13 days of waiting, still no payment has been made so far. I would not consider this matter to be resolved.

Dear Player,

We apologize if the previous message was unclear, the withdrawals have been approved from our end and are on the way back to you now, please allow 3-5 working days for these to reach your bank account.

Should you require any assistance at all please do not hesitate to get in touch with us again and we will be happy to help, thank you for your time.

Regards,
Luke

Payment was made after 14 days of waiting.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.