Mr Green Casino

Withdrawals are the fastest around, every time I withdrawal to my paypal its in within a minute, customer service are fantastic, massive selection of slots & live games, site is modern and easy to use, verifying account was fast & smoothed, this is the only casino I will be using from now on.

Disclaimer: I played at Mr Green from the UK
* The site is very neat and have fun bonuses.
* Sign up was quick
* Game selection is great and verification was quick as well (I verified from PC).
* Reel Thrills are fun to play with

* Mr Green locked me out after my withdrawal request and I could not play
* Limited deposit methods

Joined the site for the first time... deposited £20.... spun on book of dead 8 times at £1 a spin... got the books and won £1000 🙌🏼🙌🏼 Winner winner chicken dinner!!!

You can’t follow the progress of your withdrawals or see all you wins. It only shows a few wins.

Big selection of games, lightning fast payout (under 1 minute all the time).

Got a mail from Mr. Green stating they have a 100 freespins bonus for a 10 euro deposit. Deposited, didn't find my spins so contacted support. I am used to Mr. Green support being super friendly and helpful, but this wasnt the case now.

First they stated that the bonus ended at 23:59 the previous day. Well no, in the mail it says it is valid until Saturday, now its just Friday. Then they say you have made a deposit before 17:00 (when the promo started). Well yes, I made a lot deposits before yesterday 17:00, whats that got to do with it? And then they say you didn't opt in. I say ok, maybe I missed that, but in the past I didn't have to opt in on anything, I just deposit and get my bonus. Ok sorry I missed that, but can you add them manually?
No.

So I am very dissapointed with Mr. Green. This is something I expect when playing at some shady online casino but not at Mr. Green. I stick to the casino's where your problems are solved by friendly customer support, who don't let you run into a wall when by accident you missed some opt-in.

For a couple of years Mr. Green has been on the toplist of my favorite casino's, but if this is what Mr. Green has become, I am done playing there.

Choice of games are good and fast wirhdrawals that's about it really. For me it's all about the service which should really have 0 stars

Their attitude sucks on live help. Asked why I was not receiving promotional emails and no bonuses given when joining and was told as I made a withdrawal forand get this£29.00 they could not look to add anything..... I have deposited way more on the site and as I withdrew that measly amount then nothing could be done.
Now firstly my question of the welcome bonus was ignored. My second question about not receiving promotional emails was ignored. They just assumed I was after a bonus. I asked about cancellation and without any hesitation was told no problem and they closed my account. What a way to treat customers.
I am a regular player on many sites and have never been treated like that. I leave many reviews for casinos and not once have I ever rated as low stars as this. They asked me what type of closure I wanted and gave me the option of a time out or temporary closure. No option to just close so I took the temporary option which allows me to come back at any time. I doubt this will happen due to the rubbish service I have received.
I believe that their response should have been to look into why no welcome bonus was received and why I am not getting promotions. They just assumed I was after some sort of layout freebie. When in fact not once in the chat did I ask for that. I highly recommend not using this site if they continue to talk to loyal customers in that way.

Shame on you Mr Green Casino!

This casino is great!
I do not understand some bad ratings that people give.
Verifying account should be a priority to any player. I've never had problems with that, and with Mr. Green everything was fast and crystal clear.

Payouts? Well.. they are processed sometimes in seconds!
Yes.. less than a minute to have money in my account.

Game selection is great, specially LIVE CASINO.
A lot of providers to chose from, providing great studio games, or and awesome casino filling with the real casino game streaming.

I love play here... One of the best, for sure!

Casino frontend (website) is slow.. is really slow compared to other casinos. This can certainly be improved and would be great.
Other than this, excelent.

Absolutely nothing (I was told my “positive feedback was to short” what does that tell you)

Where do i start? Green must be foreign for slow somewhere as that’s the only way I can describe this casino Mr SLOW! Slow at getting back to you with questions or queries, slow at verifying your documents and even slower at paying out! There’s absolutely no need for the length of time it takes to do anything, I’ve used many casino apps bfore and none have been this slow, usually your ID is verified with in a hour or 2 and payments reaches your bank account with in 24 hours, it’s 2018 and we expect quickness, I’m waiting on just over £500 and the faff on I’ve had to get it stinks, I’m actually not bothered about getting the cash anymore, I just want to get what I’m owed so I can never have any dealings with this terrible service anymore, I’m absolutely annoyed at how long things actually take, your quick to take my money tho! I’m looking forward never to deal with you again

-Decent game selection
-Alright Mobile App
-Pleasant agents on phone.

Delay of payments/Verification


Heres what happened. Came back to mr green after a few months off. Won a couple thousand. Cool. Asked to re validate documents again. Strange but Ok. Revalidated proof of ID/Address/Card.

Then they asled me to revalidate a card that is inacive and has not been used in months. Not happy about this. But I have old pictures of it anyway. I send it all is well O get me 2500+ withdrawl.

Fastfoward a couple of days. I go on an insane streak on roullette.
I currently have one 2 large pending withdrawls. One that has been in pending for 72 hours and is for €19,475 and another for €15k has been pending for a couple days. I check in love chat whats up.
An agent tells me there was an issue with the really old visa card being validated. I explain that I sent it in no problem and recieved the initial 2500 withdrawl. Live chat cuts off mysteriously.

I call the number. Helpful agent on phome confirms with me that there is no further requests for documents and the withdrawls should be on the way. Great. But its going over the 72 hours pending SLA so he checks with the payments team but they dont start until 8am tomorrow.

Not impressed. Was thinking about making mr green primary casino but not so sure. Current situation agent said it would be escalated becauase its gone over the 72 hours pending.

Seems like its fine until you win bog money and then they delay. But I hope I am proved wrong.

Good selection of games. Site looks attractive enough.

This site does not run very smoothly on mobile and is not much quicker on desk top. The bonuses are ambiguous; I got a wild wild west bonus of a free spin for every pound I spent, but this was only on the first deposit of £30 and not on the additional seventy I spent up to the maximum of 100, offered in the promotion. Apparently it was only on your first deposit. This was not clearly stated in the email I received. I brought this up with customer service which was laboriously slow and eventually my concerns ignored . I'll be closing my account. There are much better sites out there without the hassle

One of my first casinos I played with. Awesome Game selection, great offers. Won with no deposit bonus over thousands, which I got really quick

Cant play everywhere, as I a have to make a lot of trips which disapoints me a bit