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Mr Green Casino

Valutazione dei giocatori 185 Recensioni
Risposta al Reclamo 91 Reclami
1 giorno media 91 Reclami
Ci piace
  • Casinò regolamentato AAMS
  • Diversi metodi di prelievo disponibili
  • Un approccio moderno e di stile
Non ci piace
  • Chat dal vivo non disponibile
  • L'assistenza telefonica non disponibile
  • Possibili tempi lunghi per prelievo vincite
Avviso di affiliazione

I nostri contenuti presentano link di affiliazione e potremmo ricevere una commissione sulle registrazioni e sui depositi effettuati tramite questi link. Sul nostro sito puoi trovare solo casinò autorizzati dall’ADM e verificati dai nostri esperti.


Mr Green Casino Dettagli

Qui trovi tutti i dettagli specifici di questo casino.

  • Generale
  • Pagamenti
  • Giochi
  • Gioco Responsabile
  • Assistenza clienti
Sito web
http://www.mrgreen.it
Fondato nel
2012
Licenze
ADM Italia
Programma di affiliazione
Lingue
Italiano
Tipo di casinò
Gioco istantaneo, Mobile

MrGreen è un casinò online ritenuto tra i più affidabili e sicuri, grazie alla lunga e reputabile presenza nel mercato svedese dal 2008. La versione italiana di questo sito di gioco offre un ampio repertorio di casino games, dai fornitori più famosi come NetEnt, Play’n Go e SG Gaming. È quotato alla borsa di Svezia, e regolamentato in Italia da ADM con la licenza AAMS e numero di concessione 15024

Famoso anche per l’affascinante storia di Gentiluomo col capello verde, Mr Green ha un approccio amichevole verso i Green Gamers, come chiama i propri clienti. Offre intorno ai 200 giochi divisi fra slot machine e giochi da tavolo.

Restrizioni al gioco

Il sito di Mr Green Italia è offerto ai giocatori con la residenza registrata in Italia. Per poter aprire il conto gioco, e soprattutto prelevare le vincite, bisogna accettare il contratto e di seguito confermare i propri dati inviando la copia del fronte/retro del documento d’identità valido e del codice fiscale - come previsto dal regolamento di Agenzia delle Dogane e dei Monopoli.

Giochi virtuali

Il mercato dell'industria ruota in gran parte intorno alle slot machine, e MrGreen Casino ne sa qualcosa a riguardo. Nella sua selezione, vi è una varietà dalle semplici slot a tre rulli come la slot Xmas Jokerslot Eye of The Kraken, fino alle più popolari slot machine del mondo come la slot Starburstslot Gonzo's Quest o slot Blood suckers.

Per coloro in cerca di giochi da tavolo, questo è il posto giusto per trovare una buona scelta di giochi e loro variazioni. Una decina di versioni di Blackjack e ancora di più di Roulette, sono più che sufficienti per chiamare la varietà di giochi ampia, ma c’è molto di più. Gli amanti dei giochi a carte e dadi, possono cimentarsi in altri giochi come Baccarat, Texas Hold’em Pro e Casino Hold’em.

Infine, i giocatori possono mettere alla prova i popolari giochi dalla sezione a nominata Video poker. Non molto ampia, la categoria offre i giochi come 1 Hand Joker Wild, All American Double Up e Casino Hold’em.

Giochi dal vivo

Mr Green Casino dispone della sezione Live Casinò, grazie alla quale è possibile l’esperienza giocando contro i dealer dal vivo. L’attuale collezione di giochi consiste in circa 10 varianti in toto di Live Blackjack e Live Roulette.

Giochi su dispositivi mobili

Mr Green casinò è disegnato in modo da funzionare su tutti i dispositivi mobili, per cui i suoi membri possono accedere ai giochi online tramite piattaforme iOS o Android dei loro cellulari o tablet. Mr Green Casino Mobile è completamente ottimizzato per l’uso via smartphone, con l’accesso aperto a tutti i giochi senza bisogno di scaricarli.

Supporto

I giocatori possono contattare il Team di supporto via email, mentre la chat dal vivo non risulta disponibile, neanche ai registrati. L’operatore offre assistenza dalle 8 alle 20 tutti i giorni tranne la domenica, quando l'orario d’apertura è dalle 8 alle 15. In aggiunta, vi è la sezione FAQ con le domande frequenti e utili risposte.

Sicurezza e correttezza

Per tutelare i dati, Mr Green casino online impiega il sistema di criptazione SSL. Questo sistema impedisce ai terzi di accedere ai dati personali e finanziari, nel momento della transazione dei dati sensibili come quello del pagamento. I server di gioco del concessionario sono localizzati in Italia, in pieno rispetto dei requisiti determinati da ADM.

La correttezza del gioco è un’altra questione molto importante per questa casa di gioco online. Per assicurare un servizio giusto e imparziale, il sito utilizza il sistema testato che genera i risultati casuali e viene sistematicamente sottoposto ai controlli periodici. Purtroppo, i resultati dell’audit fatto dai terzi non sono visibili sul sito.

Il gioco responsabile

Con l’implementazione del sistema Green gaming, il casinò MrGreen dimostra di avere un approccio serio verso il problema del gioco patologico. Questo sistema di prevenzione permette a ogni giocatore di determinare il massimo importo della puntata, ancora prima di iniziare la sessione, mentre la “predictive tool” consente di controllare il proprio atteggiamento verso il gioco.

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Reclami

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Mostra tutti i reclami
Mr Green Casino - Mr Green 5360 euro locked after KYC no reply from ID or Complaints team
Hello AskGamblers Team,

I am submitting this complaint regarding my Mr Green account, which currently has €5,360 locked due to a pending address verification.

On October 16, I emailed [email protected]
with a full explanation and attached all required verification documents (photo ID, selfie with ID, and proof of address). In that email, I clarified that I had mistakenly entered my father’s address during registration, but my official registered address is my mother’s residence, and I attached proof confirming this.

The same day I received an automated reply from Mr Green, confirming receipt of my message and stating that I would get a response within 72 hours. However, no one ever contacted me.

After 10 days with no reply, I sent a reminder email on October 26 to the same address.
Then, on October 27, I also contacted [email protected]
to escalate the matter — still without any response.

As of today, more than three weeks have passed, and my account remains restricted despite me having provided all required KYC documents and explanations.

I have also reviewed other complaints from customers on AskGamblers, and it’s clear that this is not the first time Mr Green has failed to respond to verification or payment-related issues within a reasonable timeframe.

Requested resolution:

Complete my KYC verification.

Unlock my account.

Release my balance of €5,360 immediately.

All documents and correspondence are attached below as evidence.

Evidence attached:

Email sent to [email protected]
on Oct 16 (with attachments).

Mr Green’s automated reply confirming 72h timeframe.

Reminder email (Oct 26).

Email to [email protected]
(Oct 27).

Copies of ID, selfie, and proof of address.

Thank you for your assistance in resolving this matter.

Kind regards,
staus Non risolto
€5360
Mr Green Casino - Casino not helping and delaying my verification

I honestly don’t know what else to do at this point. I played at this casino on August 1st, and I won using my own money (no bonus or anything). After that, I uploaded my documents for verification, identity, and proof of address.

Then the nightmare started.

My proof of address was rejected. Support told me I need to upload a bank statement showing transactions, so I did that. It got rejected again.

Then I uploaded a statement from my Irish bank. That also got rejected. When I asked them why, they said it’s either cropped or not fully visible, which honestly makes no sense because it’s completely clear and readable. I’ll attach it here so you can see it too.

After that, they told me to upload a utility bill, which I don’t have because none are in my name. I explained that to them, but they just keep rejecting my documents without giving me any proper explanation. I’ve asked several times for them to tell me exactly what’s wrong or what I should upload instead, but I just get ignored or the same generic replies.

I even sent them a warning email 6 days ago, asking for proper help, or I’d have to escalate things; no reply to that either.

It’s been weeks now, and I’m still stuck. I feel like I’m just going in circles with no one actually looking into my case. I’m really tired of this. I just want to get verified and access my money. I’ve done everything they asked, and every time I try to follow their instructions, they change something or reject it again.

This shouldn’t be this hard.

staus Non risolto

Statistiche sui Reclami

Risolto 74
Importo medio $ 5,419
Durata media del reclamo 9 giorni
Risposta media 1 giorno

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Le recensioni dei nostri giocatori più interessanti

Hello, Mr Green was one of the first casinos where I made an account and I have regularly played there. Their site and also customer service are available in my mother language and that is one thing what makes me feel myself to welcomed. Registration in easy and quick and playing can start immediately.

Mr Green is pure casino site and there is no sportsbook or poker, and as a casino player who also sometimes likes to play poker and bet on sport or politics, I don't find that positive thing.

However, there are all popular slots and you can choose from many options because many softwares. Ihave played almost only NetEnt-slots but sometimes Microgaming-slots like Thunderstruck II, Immortal Romance and Break da Bank Again Megaspins. There is also games from Betsoft, IGT, WagerWorks and Nyx Interactive, though I have not tried those.

I made deposits only from Paysafe-card and that always went quickly without any problems. Minimum deposit is 1 euro and minimum withdraw is 30 euro. I have made only 10 euro deposits and sometimes that money was gone very quickly because I played some slots with high variety (Immortal Romance) but some games like Starburst and Kings of Chicago gives a lot of playtime. Withdraws what I have made were quite small (50-70 euro) sums, so documents were not asked and money was in my bank account in three working days. For me it is not problem to wait money three days. I find that even positive thing.

Mr Green promotion-system is quite interesting, I would say. Often freespins are available but wagering can be even over 100x. And sometimes free play money is offered (usually 3 or 5 euro). But despite that wagering-system in those freespins, sometimes there is freespins (like in their last Christmas calendar) where all winnings goes straight to account without wagering and similar campaign was also during Olympics. And also deposit-bonus offers might be good sometimes (50-100% sometimes) so that makes Mr Green worthy of deposit, a tleast sometimes during year.
.
So, here is my marks:

Software: 7/10 (Mostly games works well, but sometimes bugs and games works slowly or not work)
Bonuses and promotions: 8/10
Support: 9/10
Cashouts: 8/10
TOTAL: 8/10

Mr Green is honest casino and have to say that site also looks different than many other casino site, and in a positive way. Also their themes and humour cheer up day and can make smile to your face.

Utente inattivo

Mr Green casino test report
Casino exists since 2008 and Mr Green an incomparably fresh and tangy offers his players and members online casino conversation of the extra class. The software which is used with Mr Green was developed by four different online casino software manufacturers, Net Entertainment, praying soft, Microgaming & WagerWorks. The software is completely based on flash and one can play the exciting and profitable games in the Web browser without download or installation. Quiff at the whole thing is the Mr Green the casino actually creates online casino playing titles about 200 different ones on his to offer flash platform. Among other things the new starling Trek video Slot and a heavy choice belong to a progressive jackpot games to the games these are filled million amounts!


Mr Green casino games
The team of Mr Green has himself this surpassed online casino web page at the publication itself. The games are part in the industry of the exciting and entertaining this one didn't base casino at any other flash one can find. A heavy choice of 109 is video Slots among the 200 games and unbelievable 22 jackpot games. The online casino playing supply with Mr Green is divided up into four different categories:

Video Slots
To the 109 different one video Slots in the Mr Green casino; some one can describe adventures without exaggeration also as a video Slot, titles like alien Robots, starling Trek, Arrival, mega-jackpots, belong to Cleopatra, Paco and, The pop ping of Pepper, mega-good fortune, troll, 2 million BC and many others.

Table games
Unbelievable the choice of table games in the Mr Green casino. Thank among other things titles become the most modern flash technology as roulette, Punto Banco, Craps, Caribbean Stud poker, Baccara and another 33 titles in top sound quality and graphics offered to Blackjack, super 7 Blackjack, American roulette, Triple bonus spin.

Video poker
Video poker offering machines for a long time and, however, kurweilige conversation rushing about with small uses win. Well-known and popular titles like Deuce's game, Jack's Swiss Code of Obligations Better, joker game, all American, Classic Jacks Swiss Code of Obligations Better, joker poker, Pyramid poker and 6 broad one video poker games, are in the portfolio of Mr Green.

Other games
Other games which have fitted in to nones of the categories mentioned before are
Pyramid, Treasure Hunt, Bubbles, reverberation of Fame, Fortuna, bingo, Zodiac, Keno and 13 playing titles stretching further and loaded up action, draws lots.


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One only can describe the supply of Bonussen and doctorates for this online casino as excellent. €Tischspiele
Unbelievable the choice of table games in the Mr Green casino. The most modern flash thank Technologi 200 easily convert and one already has at the beginning play Bankroll and game budget for this a stately & profits in the Mr Green casino at the disposal. There this joins one organizes a tournament, a draw which is weekly and described as a Green Elevator Lottery on every day. This is rounded off the last current video Slots in addition to the welcome bonus through one of the best VIP programs in the industry and 20 free games for one.

Would like who to be fate, luck or his game and use strategies measure Slots when showing video with other con-players, this one is absolutely correct with Mr Green. At the exciting and thrilling tournaments the players get a fixed time period and start budget and fight for the best rank place on the party list. The top players are rewarded with cash and/or bonus prices at the end.

On every Thursday casino is a quite special day in the Mr Green; the so-called Green Lottery price draw takes place. At this price draw terrific bar cash prizes wave for the happy players. The principle is simple; casino one gets points and these are exchanged into lots for the Green Lottery for playing in the Mr Green. The more so one plays, the more lot one earns himself and the higher the chances of winning also are correspondingly. For the Green Elevator Lottery price draw one can himself 50 points for the lots, on every day one logs in at this and plays without great problems earn.


Mr Green casino customer service
Mr Green offers a 24/7 telephonic one customer service. In addition, an online form and the making contact are available via e-mail. At the two contact methods mentioned last the possibility exists that one a return call (free!) of one of the employees gets if this is desired. As a rule, the enquiries via e-mail are answered speedily and comprehensively.

I find Mr Green casino is fantastic, there is a huge selection of games on offer, not just one type of software. There is several different deposit options(skrill, visa, mastercard to name a few) available and they are simple and easy to use. The site itself is clear and easy to navigate and easy to understand.

They offer a mobile site also with the latest games, although these are not compatible with all smartphones (android-needs to be a recent version) but Ipads and iphones have full access.

There is lots of different languages available also. I deposit usually once every two weeks here and i only deposit a small amount but Mr Green always send me free spin offers and other goodies to my email fairly regularly. Over the Christmas period Mr Green offered all players who had deposited access to their Advent calendar which offered 5 free spins daily on a different game each day, I thought this was a fantastic promo.
There is also tournaments for those who enjoy these. Mr Green send messages to your on site inbox so when you log in you are told you have a new message, these usually inform you of new games and tournaments.

I have used the support at Mr Green on a few occasions and have always received a timely response from them and my query or question is always answered.I am in New Zealand so have not attempted to call the support department as there has been no need.

Overall I think Mr Green is a great site with a large variety of games available, it is definetly in my top 5 online casinos

I signed up to Mr Green and this was the first casino I had payed on which had the NetEnt games so I didn't really know what to expect. I received an offer from him for a free £5 and 10 spins on Gonzo's Quest. I received 60p from my free spins and the free £5 was instantly credited to my account with a wagering of 35 times. What I liked instantly about Mr Green was everything was very simple. It explains straight away how much you have to wager and you can check how much you have done whenever you want with its progress bar.

Some of the first games I played was Scarface and Jack and the Beanstalk, I was also surprised to see some of the microgaming slots on there like Immortal Romance. Scarface and Jack and Beanstalk soon became one of my favourite slots of all time they pay out very generously and they are consistent in paying out. I done really well and even managed to wager the full amount but unfortunately only had a small amount left once I did but I had no hesitation in making my first deposit.

I was offered a 100% match again with a wagering requirement of 35 times and also 75 free spins on the slot 'Crime Scene' which would be credited the next day for me. Also at the time of me making my first deposit they had the Olympics promotion on where I received 7 free spins a day on various slots. By the time the Olympics promotion had finished I had accumulated £19.75 out of my free spins and won a tenner from the 75 free spins on crime scene. Things just got better and better with this casino as I went on.

I sailed through my deposit and bonus and was way over 100 quid couldn't believe it. So in regards to the slots I give them 10 out of 10.

There were only 2 issues I had with the site one was they don't have a live help facility. At first I thought this was a major let down for the site and was really disappointed. But when I wanted to contact them which you have to do via an online email form they provide I was sent a response to my email within just a few hours and the reply was nice and friendly, they offered me a warm welcome to the site as well as dealing with my initial inquiry. The second was I had to pay a processing fee of 50p on a £20 deposit to use my card, I thought in this day an age and with being a popular casino they would waiver that charge. (That charge has now been removed and you do not have to pay a process fee to deposit by card)

Anyway i decided once my balance was at £100 I would make a withdrawal I done it late at night and to my shock I checked the account about 8:30am in the morning and it had changed from pending to completed. I was confused as T&C's state documents may be asked as verification but sent an email to customer services and was pleasantly surprised to learn that my withdrawal had already been successfully processed and I received the money a few days later. That is what I call excellent service

This soon became one of my favourite casino's and I never have any hesitation in depositing here. He always has great promotions on and is a very fair site. I would recommend it to anyone.

Hi there, first sorry for my bad English, please forgive me all errors that i make here by writing post and more.

OK, here are my experience for ''Mr Green Casino''. After I open my account and verify my personal handynr. via SMS at the registration to close it up, I log me in and my free spin offer was available. 20 at Gonzo's Quest.

I won 7€ andgo to ''Reel Steal'', because it is a 9-line slot and you can make BIG WINS with a very small Bankroll. I make some spins and win 15 free games with x 5 all winnings and x 25 I have a joker in. Playing all the free games and my bankroll goes up to 36€ and i go to ''Dead or Alive'' another 9-line slot. And here i make a BIG WIN in the free games. My bet-lines was 0.02 cent and my bankroll goes up into the air. 390€ winning with a 0.18 spin. WOW, this is a payout over x 2100 my bet. And this was the start of my longest casino session ever. I have a run at all slots that i plays. My bets goes to 5€ -12€, my bankroll was 5000€ after 31 hour play slots in a row, my turnover in this session was over 250000€. I was in the slotheaven. Juhu, my personal best in over 25 years gambling. And all this with the 20 free spin offer.

I go to the cashier, make my withdraw of 4800€, go to the live chat (German) to check whats documents i must send to verify my person. I send an email to the casino support with all my docs on a Sunday, at the next Tuesday. I have an email from the casino, that's all my docs are ok and my first withdraw was send to my Moneybookers account.

This was, inkl. the verifying process and beginning on a Sunday, the faster payout in my live. I don't have any problems there, I became on all my questions at the live chat the right answer, fast and friendly.
And with the Netent slots I have the best fun from all online casinos. And now you can play at ''Mr Green Casino'' Microgaming slots. This is for me the best mix of casino software.

I am in slots-heaven.
I trust Mr Green. For me is this perfection at online-gaming with real money. And you played all games in the browser, no download and from all over the world you can login and starts the fun.
I hope I can help here with my first post. I have screenshot with amazing winning combinations in real money, but I can post here my slots ''hotshots''

Bye bye and please play with money so if you lost all you have no problems in life. This is the one and only law to play with real money.

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