Mr Green Casino

Nothing this casino want only to take your money, if you win the make troubles with the verification.

The kind casino wat make problems if you win, where are no Problems. Until now I don't know if the will pay me or not.
I am busy 3 day to send documents. I have proof for the crime of this casino. When you upload your document's you can choose JPG, PNG or PDF file, but then next day NO it must be An PDF, one day later again NO ,is not good, it must be an foto and not scan or PDF, now at the end, yes it can be a PDF but more details. So to day 2018-11-26, come a new wish my passport must not be including me (selfy) it must be the passport only.Tomorrow I will see the new wish from this staring casino.

And also they are have 24/7 live chat, but my live chat was yesterday disabled. I ask one friend to login and at the same moment his live chat was active. Today the same. My live chat was disabled. I make screenshoot and I send them an email that my live chat is disabled.

Answear from Mr Green Casino :

" Dear *********,

Thank you for your email to our team today, it is great to hear from you!

I hope my email is finding you well and you are having a great day so far.

I would like to personally help you further today but unfortunately the email I have just received from yourself has no content or body showing.

Please can you kindly contact me back and advise what help you would like from me or my team and we will try our utmost in assisting you further.
"
Very funny!

Good choice of games. I play slots and there are plenty yo choose from.

Very restrictive 'limit' section in your account. This means that despite having credit and finding yourself in the middle of betting, you can suddenly reach a wagering limit which stops you from betting and then takes a minimum of 24hrs to change. The limits are too numerous and complicated and I will not be returning. At least they won't make any more money out of me I suppose.

I played this casino before restriction. Great game choice. Fast and easy contact with support. Many payments method.

Nothing to say... one time I win , but all lose ;)

Great selection of games
Regular promotions
Live casino

Customer support is sometimes slow to respond, other than that I really like the casino.

Blackjack exclusive tables, less traffic on tables allow for easy table changes

Don't be deceived by first deposits bonuses. They tell you its a second chance bonus so once your real money balance runs out you have a bonus balance available for use. But that is simply not the case. The bonus balance excludes the live casino and whole bunch of regular casino games. You're better off getting a deposit bonus from other sites that add the balance right away and is available for use right away.

Their selection of games are good and the layout is straight forward.

Bad customer service, no answer on several e-mails this past week. If you run in to any issue you won't be getting any help. Don't take the risk, play on more serious casinos.

Love this casino withdrawals are so quick and the games are great fun . Great job all around no complaints.

Been playing on this site for years and the withdrawls are the fastest I have ever seen, the layout of the site is golden and the promotions and challenges are well thought out. It is normally very fast loading and they seem like they are keeping a close eye on any issues technically.

Would vote it higher but it is just not the same as it was entertainment wise. I used to deposit and play for ages because it was so balanced that although you might not hit a withdrawl win you would be having fun. Don't know if ownership or management changed but at some point it has gotten a bit boring because you're either winning or straight up losing. There does not seem to be any middle ground anymore.

Their layout is the only thing that is good at this casino

Very dodgy games that are very VERY slow. Blackjack seems even slower and looks like they are figuring out if u deserve to win or not ( 20 or 21 for the dealer only).

The chat barely understand English or even speaks at all massive wait times (what I don't believe).

1/10 never gonna play here again and glad I self excluded here.

I have nothing good to say about this website after my last contact with support. I have a strong feeling I've been lied to and I feel mislead as I've been duped out of an offered promotion because of an error on their website.

Although I'm a regular user of this website, I've just now made an account JUST to review this website, maybe that says enough already?
I have a case almost exactly like user 'BOLDHEAD' below, and feel the same as other user 'SAMMY2WIN198' that has left a review as well.
I must have played on more than 30 online casino's but never have received such a lousy and rude service as on this website. And no, I'm not a bonus hunter and casino website hopper, as this is the 5th deposit over just short of a year on this website.
Here is an extract from the live chat sessions with the names replaced for obvious reasons, my comments upon it down below:
_______________________________________________________________________________________
Chat support: Did you deposit through the link for the promotion?
Me: Yes
Chat support: Which promotion was it for please?
Me: https://casino.mrgreen.com/en-AN/payment/deposit?bonus=649c0ff1732841c19a280cd6ff5ac1b1&available=true%3Favailable%3Dtrue%3Favailable%3Dtrue
Me: Matching deposit & 100 free spins
Chat support: Okay, thanks
Chat support: What game is it for?
Me: 'Dwars Gone Wild'
Me: Promotion lasts until saturday?
Me: 'Just opt in before midnight this Saturday and we will match whatever you deposit & play (between €30 - €100) with Free Free Spins on ‘Dwarfs Gone Wild’.'
Chat support: Sorry Rick, you haven't opted in. It is best to go through the promotions page not the notification.
Me: But can't you arrange that for me?
Me: I mean, I have pushed the notification and it sends me directly to the deposit menu, not the promotion page..
Chat support: No I'm sorry I can't add them for you now. the notification page is just to let you know of new offers it doesn't opt you in, sorry.
Me: You're serious?
Chat support: You can still take part in the promotion, you would have to deposit again though.
Me: It took short of an hour to even deposit, made an account on a ***** to to so & because of an error on your website you can't arrange for me to get the promotion?
Me: The same thing happened to me on a different website, it was no problem for them to settle it for me.
Chat support: I'm really sorry there's nothing I can do. I can give you a 10 euro bonus though if you'd like?
Me: Would you really suggest it is my fault for not receiving the bonus by clicking on a promotion notification that sends me directly to the deposit menu
Chat support: I am sorry, I can't give you the free spins. I can only give you a good will bonus of 10 euro. If you want it?
Me: I haven't used a single penny of the money I deposited.. Surely there's someone that can simply process my transfer again with the promotion?
Chat support: We are not able to opt you in to a promotion from our end.
Me: So you've build a website where no-one can manage from the back-end?
Me: Where no-one can alter balances or process transfers again?
Chat support: No we can't do this, the offer needs to be opted in to before depositing through the promotions page, or email/SMS link.
Me: Well, is there someone else who can?
Chat support: No no-one can do this.
Me: That is technically impossible
Me: It's a website, and no matter on what programming language it is build upon, there is always someone who can alter the data
Chat support: This is how the site is run.
Me: All my account details are stored in a database of some sorts and there has to be someone that can make alterations in it
Chat support: there is no-one that will do this Rick.
Me: Or else you could never make any changes to this website, which, judging by the constant updates, isn't true
Me: This is simply misleading, and if it can't be settled you're basically forcing me to write a complaint on, among other things, askgamblers.com..
Chat support: If you wish to make a complaint you can email us at [email protected]
Chat support: I have offered you twice a good will bonus, there is nothing more I can do.
Me: Which is ludicrous, €10 is nothing compared to the €100 I'm missing out on because of an error on your website..
Chat support: There is nothing more I can do for you Rick.
Me: As surely the complaints will be handled by you or your colleagues, it has no point to send a complain to you..
Me: But I'll be sure to report this on other websites
Me: Thank you for your time
Me: Take care
________________________________________________________________________________________

So first of all, I was trying for almost an hour to deposit with my creditcard (worked 4 times before on the same website), and the same lady blamed my bank/creditcard company. I got the message after trying to finalize the deposit stating that my account was blocked, and it appeared to me (part-time website developer) that it was simply an error on their end.

But nevermind that, the real problem I've had is that this lady suggests that it is my fault that I didn't 'Opt In' through the promotions page, but simply clicked on the notification which pops up when you log in to the website and sends you directly to the deposit page. This comes with no warning whatsoever that you're not going to actually use the promotion even though you're clicking on a link that's in your personalized notifications menu instead of a way less notable promotions page.

Not only that, but the support lady is trying to tell me that NO ONE would be able to fix this for me, which is ludicrous. Our details are stored in a, hopefully secured, database. Adding free spins may be hard to add, but simply altering a balance or processing a transfer again so that it would've 'Opted In'-to the promotion can not be technically impossible. The response of a certain Michael replying on behalf of MrGreen to the review of BOLDHEAD strongly suggests (we don't know if the issue has been actually resolved) that I've been lied to.

Altogether this website may work as long as you don't need the support. The verification proces was extremely long, they were quite suspicious about my details since in our country there's a difference between calling names and actual first names. They made me supply them with photo's of my documents five (!!!) times before the process was completed. I atleast would never recommend to use this website.