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Valutazione dei giocatori 67 Recensioni
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Ci piace
  • Casinò certificato AAMS
  • Disponibile l’assistenza via live chat
  • Tempo di attesa della verifica di prelievo 12 ore
  • Limite di prelievo 12-24 per e-wallet
Non ci piace
  • Audit pubblico assente
  • Live chat non disponibile 24 su 24 e non facilmente trovabile sul sito
Avviso di affiliazione

I nostri contenuti presentano link di affiliazione e potremmo ricevere una commissione sulle registrazioni e sui depositi effettuati tramite questi link. Sul nostro sito puoi trovare solo casinò autorizzati dall’ADM e verificati dai nostri esperti.


Betfair Casino Dettagli

Qui trovi tutti i dettagli specifici di questo casino.

  • Generale
  • Pagamenti
  • Giochi
  • Gioco Responsabile
  • Assistenza clienti
Sito web
https://www.betfair.it/
Fondato nel
2008
Licenze
ADM Italia
Programma di affiliazione
Lingue
Italiano
Tipo di casinò
Scaricabile, Gioco istantaneo, Mobile

Betfair è un casino AAMS adibito al gioco da tutti i dispositivi – fissi e portatili. È possibile accedere ai giochi sia scaricando il client o l’app dal cellulare, che direttamente sul sito. Betfair Casino è stato fondato dalla società Betfair Italia S.r.l. nel 2008. Offre tante slot online famose create da Playtech software house, oltre ai giochi da tavolo, una sezione live casinò, scommesse sportive etc. Una volta noto come Paddy Power Betfair risulta oggi come l'unico marchio di gioco presente nella rete italiana regolamentata ed è inoltre autorizzato da ADM con codice concessione 15211.

Restrizioni al gioco

Per assicurare un gioco sicuro e servizio affidabile presso Betfair Casino, l'operatore richiede ai giocatori di inviare la copia del fronte-retro del proprio documento d’identità, accettando diverse tipologie come carta d’identità, patente di guida o porto d’armi. Bisogna dunque accertare i dati personali, il codice fiscale e l'età maggiore.

Giochi virtuali

Il sito di Betfair.it è diviso in numerose sezioni, ognuna delle quali è dedicata ad una tipologia del gioco diversa. Tutti i casino games sono contenuti all’interno la sezione Casino e contano un’ampia varietà delle slot machine sfornate da Playtech software, come le famosissime slot Halloween fortuneslot White King per nominare alcune, ma anche tante altre slot di marchio ispirate al mondo dei supereroi, oppure la slot Age of the Gods e la lunga lista delle sue varianti.

Coloro che volessero informarsi sulle slot a montepremi progressivo possono consultare una sezione a parte, creata proprio per radunare i jackpot a progressione in un solo posto. 

Per trovare i giochi da tavolo invece, occorre cliccare su “Tavoli”. Fatto ciò, troverete i giochi come French European Roulette, 3D Roulette, Mini Roulette e tante versioni pro e premium come Premium European Roulette, Premium Pro Roulette ed altre, ma anche le specialità come Frankie Dettori’s Roulette e Age of the Gods Roulette. 

Se interessati a giocare al Blackjack o Red Dog, essi sono disponibili nella sezione “Carte” insieme a Casino Hold’em, 7 e mezzo, Tequila Poker, Baccarat, Lucky Luck Blackjack ed altri.

Abbastanza soddisfacente anche la sezione dedicata al video poker, quale mette a disposizione i giochi Jack or Better e varianti, Joker Poker, Deuces Wild, Aces and Faces, All American e 21 Duel Blackjack. 

Giochi dal vivo

I giocatori che preferiscono il gioco con i dealer veri e propri, possono usufruire dei giochi dal vivo - Live Roulette e Live Blackjack di Betfair casinò. All’interno questa sezione non vi è un’ampia scelta, tuttavia Betfair promette un’esperienza unica con i loro croupier esperti.

Giochi su dispositivi mobili

Un gioco a portata di mano di tutti i giocatori con uno stile di vita attivo e tutto tranne fermo. Questa è l’idea di Betfair casinò online, sopportata dalle versioni compatibili con cellulari smartphone o tablet – sia come Betfair mobile con giochi istantanei, che in forma di Betfair app da scaricare per Android o iOS (con la sola possibilità di scommettere sulle partite sportive).

Supporto

L’assistenza clienti di Betfair Italia via live chat è disponibile dalle 10 alle 23, a condizione di aver fatto l’iscrizione al proprio conto gioco. Durante questo l’orario, Betfair promette di rispondere alla vostra domanda entro 60s. Per trovare la risposta ai propri dubbi, i giocatori possono anche chiamare il servizio telefonico dalle 10 alle 18, oppure inviare una mail al team di supporto tramite il modulo presente sul sito. Infine, vi è un’utilissima sezione “Domande Frequenti”. 

Sicurezza e correttezza

Betfair casinò si impegna tanto per garantire la protezione di tutti i dati degli utenti, utilizzando la tecnologia di crittografia SSL – Secure Socket Layer a 128 bit. Questo vuol dire che ai terzi sarà negato l’accesso a tutte le informazioni che ti riguardano, compreso il nome utente e la password, ma anche quelle relative ai pagamenti in entrambe le direzioni. 

In quanto un casinò con la licenza AAMS, i valori del RTP (Ritorno al giocatore), ovvero la correttezza dei giochi offerti dal Betfair casinò vengono controllati da AMD e messi in evidenza sia sul sito stesso del casinò, che sul sito dell’Agenzia delle Dogane e dei Monopoli. 

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Reclami

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Betfair Casino - 1950 skrill withdrawal never received as well as 249 trustly deposit not arriving
Dear sir/madam,

After 4 years of being a loyal customer, unfortunately it seems Betfair is turning rouge on their customers.
On the 11th of August I made a deposit using their “Instant” deposit service Trustly. For 249 euro’s. This payment had the following ID: 2538116405. It never arrived, but did show up in my transaction history on Betfair.

I’ve spoked to many people in their customer service chat, as well as with several managers which all admitted to Betfair having issues with Trustly and assuring me that I wasn’t the only one with this problem. They assured me to be patient and that the issue would get resolved. It had happened twice before several weeks, so I was patient and was confident they would resolve the matter. Unfortunately though, today the deposit was also deleted from my transaction history. After speaking to customer service I was simply told “you never deposited – there’s nothing we can or will do for you – you have to contact Trustly.”.

Right before posting this message I have sent Trustly a message, so hopefully I’ll be receiving a response swiftly. How-ever, I do want Ask gamblers to be aware of these problems since I doubt Trustly is the problem here due to the following reason:

Next to the deposit problem, which has now occurred three times. I’ve also encountered a withdrawal problem. On 2020-08-14 at 00:07 I have made a withdrawal of 1950 to my Skrill account. After waiting for 5 days I decided to ask customer service why I hadn’t received my withdraw yet in time and was simply told it got denied without any particular reason. I was told the withdraw would be reversed and I had to withdraw again, also stating that It might get denied again since it was denied without reason (and thus nothing changes when I make another try at withdrawing. This essentially results in an endless loop in which I don’t receive either my deposits or withdrawals.

Personally, after being treated very rude by customers service (note; I wasn’t too pleasant myself – but I always get generic copy paste messages and missed thousands in arbs/bonuses due to their broken promises which aren't compensated for at all after paying thousands in commissions). I’m not convinced I’ll ever receive my money back from this company.

I can prove everything I spoke about with screen captures / bank notes etc. If anything is needed – please tell me where to send it to and I’ll make sure it’s being dealt with accordingly.

Also, Betfair, if you’re reading this: please do the right thing and make the refund. I need the money and I rely on the reliability of the betting exchange for my livelihood. You’re the only constant in the betting world, so please make sure you stay constant and do the right thing and make your loyal customers whole again.

Thank you very much in advance,

Kind regards.
staus Non risolto
€2199
Betfair Casino - Account Closed & Withdrawal Void Without Saying Why

Good Afternoon,


I am emailing today to raise a complaint about Betfair. I have included my account details below for completeness:


< Personal data removed >


I recently created an account with Betfair as I had read online of their excellent reputation - I am fairly new to the gambling scene so I thought I would pick a reputable brand. However, after my experience I can say I am less than impressed with their fairness and how I have been treated.


I deposited £500 to fund my Betfair account and it was accepted almost immediately with no problems. I then started gambling and was fortunate enough to get a mixture of winnings from the online casino and sports betting to get my account balance up to £5000. I then decided I would withdraw my winnings – this is where the problems began.


The following day, I received an email asking for verification documents in the form of ID and proof of address, to verify my account. I was fully expecting this as with every other gambling site, so I sent in my driving license, a photo of me holding my driving license (with my face in view – I thought I would go the extra mile) and a bank statement. I then received an email the following day saying my account had been closed by the security department on business grounds and in line with their terms and conditions – at this point my initial deposit of £500 was returned. I emailed Betfair querying this and their response was “it was a business decision and once your documents have been approved your account will be re-opened and you will be able to withdraw your funds” I was reassured that that my remaining account balance of £4500 would be kept safe and payed out once my account had been verified. To be honest this was a load of rubbish. 3 days later after chasing the live chat agents’ multiple times and after being told the same thing time and time again. I was eventually told (on the 5th time of asking) via live chat that my account was going to be kept closed and the remaining balance in my account was voided. All email contact has been ignored and I am having to chase Betfair via live chat to get any form of response.


I deposited my own money, risked losing my own money - I could have lost, but on this occasion, I won, and I fully cooperated with question and the verification process. However, my winnings and being withheld. Betfair have to pay out what is fairly and rightfully due to me. I can assure you if I had lost my initial deposit of £500 Betfair would most certainly not have returned this.


I would appreciate it if you could take a look at this case, and hopefully Betfair pay out what is fairly and rightfully due to me. I have no interest in them closing my account indefinitely as to be honest I have 0 respect for this company.


I look forward to your response,

staus Non risolto
£4500
Betfair Casino - Account closure and confiscation of balance with no justification whatsoever

Good afternoon.

At the end of December, I registered at Betfair casino. since the casino was new to me, I started with small deposits. But for some time I made small deposits from 100 to 500 euros.. then I started making relatively large deposits through the Neteller payment system from 1000 to 2000 euros. I played various games: slots, blackjack, and sports betting... 10.01.2019 I made a Deposit of 2101 euros, played slots, card games, then put the money on the withdrawal.. I didn't receive any money for several days. the support service said that according to their withdrawal rules, the period can be up to 48 hours. I was waiting for the money, but after 2-3 days I received a notification that my account was blocked, Betfair holds the money, and this decision is not subject to discussion (See the letter in the attachment: message of blocked account.jpeg).

I never received any emails about violating any of the rules of the game or anything like that from them during the entire game.Instead, immediately send a message about blocking.

I was shocked.

I immediately responded to the email with a request to explain the reason for blocking (see attachment: the answer about the account blocking.jpeg). In response, I received only the standard response that this decision was made by the security service and they do not name the reasons (see attachment: the answer#2.jpeg).

after this response, I decided to write them a letter describing the whole situation as I see it from my side and asking them to clarify the situation AGAIN (See attachment question #2.jpeg). On such a letter from my side, I received AGAIN their standard response: that they do not have access to specific details and put the status: eliminated! (see attachment answer #3.jpeg). In other words, this dialogue has reached a dead end. they respond to all my letters in a monotonous manner and do not give any specifics. So I decided to ask you for help.

P.S. in the attachment, I also attach all correspondence in the e-mail format, since all correspondence was with the Russian-language Betfair support service, I did not receive letters in English from them. also, please note that some of the email they answered was not a text message, but by inserting photos with the answer, so to read them you need to follow the links that they have in their responses. But for convenience, I made all the correspondence in Jpeg format (see all the attachments that I provided)...

staus Non risolto
€2095

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Risolto 17
Importo medio $ 4,264
Durata media del reclamo 8 giorni
Risposta media 3 giorni

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Playtech Software, but not very much of them I`m used to see like on bet365 years ago...

Be aware this casino seems to be different. No chat, no real support. A 300% welcome bonus which is only visible before you register, no chance to get this 300% in any way. It just dissapears. You deposit and no bonus is added at all. So take my warning !

Betfair NJ casino as a NJ only casino, as far as I'm concerned is amazing. I don't know about other countries or states.I have been playing for about 6 months now. I have cashed out a decent amount easily with them, all paid within 3 business days directly into my account.Their slots pay out well and I actually have no complaints with them at all.

Wish they had the option to chat with the live dealers via their mobile app.

+ I don't find any positive aspects of the site so I will not play and gamble on this site.

- deposit cash but didnt recived promotion Bonus
- german hotline doesnt exist under the shown telephone number
- costumor support in chat close conversation w/o resolving problem
- tax for PaySafe-Card

I like everything I got my $30 bonus got that to $530 and withdraw $500. Took 3 business days to get to my bank. No problems with the site, love it.

I do not dislike anything about the site, everybody should play.

Never even got started. They said that I can't get the bonus that they promise in their rules, so I thought that it doesn't sound reliable.

I never got the new player bonus that they promised. They said that I had made my account too much earlier, than I wanted to make the deposit. Doesn't sound very reliable to me.

Played on this site for years and have always had a good experience, I have even converted friends and work mates to join and play on the site...... BUT THEN

Was playing LIVE BLACKJACK, my favourite game, £5 minimum bet, was doing ok for a couple of hours.Then I went and made some coffee, came back and rejoined the table......£10 minimum stake !! Ok , tried a different table and that was the same. Every single live blcakjack table apart from the VIP tables which are a £25 MINIMUM WAS £10!! So I called them..... £10 is to expensive for me I explained........ they didn't care, nor could they explain to me why within 15 minutes they had upped the limits to a minimum of £10 .

So reluctantly I will have to withdraw mt Blackjack roll and find a new casino :( I called Mr Green to ask if they were looking to increase their table limits and they were really friendly, but I'm not a member yet so could be why or they may have a better service team who knows?

So if you enjoy Blackjack for a reasonable stake don't bother joining.

I repeat. At casino betfair, there are often lockups in slot machines. They last a few weeks. Betfair has not been able to explain the causes of the blockade and the stress of the client for 3 months. There are no such blocks on any gambling site.There is a question as to how betfair protects its customers? Betfair in no way does not want to officially reply to the thread on the subject of blockade during the game because it knows well the fault lies on the wrong side of the betfair system and the problem is not repaired.After consultation with the lawyer the client has the full right to the official position of betfair, however, he did not provide assistance and the answer continues to put a strain on the client. Think about whether to use the services of betfair casino if there are lockups during the game and they are not repaired for a few weeks. There is no question of the freedom of playing the freedom of casino betfair

Wild choice of games and thing to bet on (8/10).
Site organized solid and clearly (8/10).

Supports are destroying this site. They are ignorant, disrespectful, deceitful, senseless and useless. Had a > 1 hour chat to prove that the support was wrong about the bonus term and no sorry was given. (0/10)

I verified my acc on 365 after 2hrs, betway 1 day, and betfair: never! They also asked my to give them a mugshot to prove my identity! (0/10). Got betfair acc closed and block the site in firewall. Never come back.

I do not know almost nothing positive experience to share.

Not one of my favorite casino in Hungary, did not I receive any bonus, they are constantly sending stupid emails. I said it many times but it never came to any guest of them. The promotions are complicating too incomprehensible and impossible to fulfill the requirements. The whole page is too complicating. The live help from a very slow response to two passes to 5 minutes. I do not recommend it to anyone, and I'm thinking of deleting my corpse.

Very difficult to even think of one with this company.

Due to a pending court case with this awful company so I can't go into much detail (Paddy Power Betfair Plc) the customer service is shocking this goes right from the top (CEO level) all the way down, terrible telephone experience, slow responses and false promises via email, the different sites this company own don't talk to each other, just stay clear because when things go wrong they do not care the only option I had was taking them to court.

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