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PokerStars Casino - Just blocked my 7 year old account pending a security check

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Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Problemi di verifica
pubblicato il 11 giugno 2020

Pokerstars have blocked my account which they are saying is 'Pending security investigation' it should be ok in a few minutes . It is going on now with 5 whole days and i have emailed and tried to contact them through their contact us help centre over 8 times and not one single reply. Absolutey outrageous how they can seize my funds. I cannot withdraw or play any game with MY money. I have to take legal action as their is no other way because they continue to ignore me. all-isteach..

AskGamblers
pubblicato il 11 giugno 2020

Dear @all-isteach,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

PokerStars Casino Reclami

  • 112 su 169 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,809 USD importo medio

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