Novità

  • Novità
  • Notifiche
Cerca
Cerca centinaia di slot machine, bonus e casinò online

Cronologia ricerche

Cancella

Impossibile
caricare la notifica.

Ricarica

Non hai
nessuna
notifica.

Ricarica
Vedi tutto

Impossibile
caricare la notifica.

Ricarica

Non hai
nessuna
notifica.

Ricarica
Vedi tutto

PokerStars Casino - Ignoring mails for weeks

Risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Problemi di verifica
Importo £ 100
pubblicato il 7 maggio 2020

Hi, I recently joined pokerstars around the end of March, about 6 weeks ago, deposited a few hundred pounds and had no issues playing. Then a few days after, my account was blocked and received no communication as to why and my remaining money (around £100) was left on my account which i could not retrieve. I eventually received an email telling me to send in my ID to verify the account, which i did. I have now been waiting several weeks and had no response from them. I have sent around 50 emails, sent twitter messages and also completed the 'contact form' on the website. I am now at a loss of what to do and want my money back! they have no phone number either so i'm stuck as to what i can do and who i can raise this issue to?

pubblicato il 7 maggio 2020

Dear CALLUMD1988,

We are sorry to hear about this. We are currently looking into your issue and will inform you about the outcome as soon as possible.

Kind regards
PokerStars Casino

pubblicato il 7 maggio 2020

Dear CALLUMD1988,

We are pleased to confirm that your account has now been reinstated. Apologies once again for this inconvenience and thank you for your patience.

Kind regards
PokerStars Casino

AskGamblers
pubblicato il 7 maggio 2020

Dear @callumd1988,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PokerStars Casino Reclami

  • 129 su 170 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,806 USD importo medio

Problemi con PokerStars Casino?