PokerStars Casino - Account has been temporarily restricted pending a routine security investigation

Non risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Chiusura account
Importo $ 2300
pubblicato il 11 giugno 2020


I’ve been a long-time customer on PokerStars, my accounts been verified by uploading my documents. Recently I’ve been playing more due to Covid. And I tried out their casino. I made money and wanted to withdraw it, and now I got this error message....

"Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay.

These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps."

It’s very interesting that this happened when I went to withdraw $2300.

I can’t reach anyone anyone, sent multiple emails. I am so frustrated. I want my money. I could really use the money sooner than later. I have read on other posts that this has taken weeks for some people.

Please advise what I should do now.

PokerStars Casino Reclami

  • 112 su 169 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,809 USD importo medio

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