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PokerStars Casino - Account frozen for 3 months, still haven't heard a sound from them

Non risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Chiusura account
dingweda Svezia
pubblicato il 7 luglio 2020

For a couple of months now my account has been frozen at pokerstarscasino. As soon as i tried to make a withdrawal they froze it and gave me no info what so ever. I emailed them a couple of times without any answer. Their homepage says that there may be delays in answering times but 3-4 months seems like a stretch...

Please help me unfreeze the account so that i can make a withdrawal.

AskGamblers
pubblicato il 7 luglio 2020

Dear @dingweda,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

PokerStars Casino Reclami

  • 112 su 169 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,809 USD importo medio

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