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PokerStars Casino - Account frozen and no contact from them

Risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Problemi di registrazione
pubblicato il 22 maggio 2020

I have been frozen out of my PokerStars account for over 2 weeks now without any correspondence back from them about how to unfreeze my account. I have emailed three times asking what documents I need to send (if any) so that I can speed up the process but yet no response.

I made my first deposit with them to get some bonuses and then since been frozen out and now I'm worried that 1. I won't be able to access my money again and 2. if I do, I have lost my bonuses for depositing.

Please can someone help me and advise me what is the next step to resolving this.
Thanks

pubblicato il 22 maggio 2020

Dear KIERNANC,

We are please do confirm that your account has been reinstated. Apologies for the delay, which is due to the high amount of contacts that we are dealing with at the moment and for the inconvenience encountered.

Kind regards
PokerStars Casino

AskGamblers
pubblicato il 22 maggio 2020

Dear @KiernanC,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

pubblicato il 24 maggio 2020

Thank you my issue has been resolved and since I have been able to re-access my account as normal.

Kiernan

AskGamblers
pubblicato il 25 maggio 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Reclami

  • 129 su 170 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,806 USD importo medio

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