Impossible verification process

I would like to report an issue with Marathonbet regarding a withdrawal that has not been processed despite full compliance with their requirements.

I deposited funds and placed only a small number of bets (approximately two). Shortly after this, my account was limited. At that point, I was informed that I could withdraw my remaining balance.

Since part of my balance was still tied to open bets, I proceeded to play through the remaining amount in a normal and fair manner, without any abuse or violation of terms. After completing this, I attempted to withdraw the full remaining balance.

At this stage, the following issues occurred:

- My account was closed by Marathonbet.

- I was explicitly informed that I could withdraw my remaining balance.

- I submitted a withdrawal request as instructed.

- The withdrawal was delayed and eventually cancelled.

- I was repeatedly asked to provide documents, which I submitted multiple times.

- I was then asked to withdraw via cryptocurrency (USDT TRC), despite never using crypto for deposits.

- I clearly informed them that I do not use cryptocurrency.

- I was later told that my bank rejected the withdrawal, without providing a clear solution, even though they had already deposited the previous amount to this same account.

- I received contradictory emails, including one stating that there would be no balance remaining, which directly contradicts earlier communication confirming my withdrawable funds.

I have fully cooperated at every stage and provided all the requested information.

At this point, I am simply requesting the withdrawal of my remaining balance (210.46 PEN), which I was explicitly told I was entitled to withdraw after account closure.

The process has now taken several months and has involved repeated delays, contradictory instructions, and unnecessary complications.

I believe this is an unfair handling of a legitimate withdrawal request.

I am requesting that Marathonbet process my withdrawal immediately using a standard, traceable payment method. The same method I have used to deposit, and this same account where they have deposited the previous withdrawal.

Hello

I am filing a complaint against Marathonbet regarding an unpaid withdrawal of 1126 USDT

Account email = < email removed >

ID = 10134232

I registered an account in November. And made a deposit of 100 dollars. And he played sports bets and casinos. Then I started winning and withdrew $400. They approved my withdrawal and I had no problems. Then I continued playing and won another $1,126. I wanted to bet my winnings for withdrawal. But they refused me. They asked to be verified

They requested

passport = I sent

ID card = I sent

selfie with monitor and passport = I sent it

bank statement = I sent

screenshots of deposits from cryptocurrency = I sent

screenshots of deposits and withdrawals = I sent

I sent all the documents and did it very quickly. But they still haven’t verified my account and are constantly asking for documents, even though I sent them.

Below I attach all the evidence that I sent the entire document and screenshots from my account. At the moment my account is open and I can place bets. But I can't withdraw my winnings. I ask you to help and contact Marathonbet so that they can explain why they refuse to withdraw my money and verify my account. Thank you