I would like to report an issue with Marathonbet regarding a withdrawal that has not been processed despite full compliance with their requirements.
I deposited funds and placed only a small number of bets (approximately two). Shortly after this, my account was limited. At that point, I was informed that I could withdraw my remaining balance.
Since part of my balance was still tied to open bets, I proceeded to play through the remaining amount in a normal and fair manner, without any abuse or violation of terms. After completing this, I attempted to withdraw the full remaining balance.
At this stage, the following issues occurred:
- My account was closed by Marathonbet.
- I was explicitly informed that I could withdraw my remaining balance.
- I submitted a withdrawal request as instructed.
- The withdrawal was delayed and eventually cancelled.
- I was repeatedly asked to provide documents, which I submitted multiple times.
- I was then asked to withdraw via cryptocurrency (USDT TRC), despite never using crypto for deposits.
- I clearly informed them that I do not use cryptocurrency.
- I was later told that my bank rejected the withdrawal, without providing a clear solution, even though they had already deposited the previous amount to this same account.
- I received contradictory emails, including one stating that there would be no balance remaining, which directly contradicts earlier communication confirming my withdrawable funds.
I have fully cooperated at every stage and provided all the requested information.
At this point, I am simply requesting the withdrawal of my remaining balance (210.46 PEN), which I was explicitly told I was entitled to withdraw after account closure.
The process has now taken several months and has involved repeated delays, contradictory instructions, and unnecessary complications.
I believe this is an unfair handling of a legitimate withdrawal request.
I am requesting that Marathonbet process my withdrawal immediately using a standard, traceable payment method. The same method I have used to deposit, and this same account where they have deposited the previous withdrawal.
