Unpaid withdrawal of 1126 USDT and refuse to verify the account

I would like to report an issue with Marathonbet regarding a withdrawal that has not been processed despite full compliance with their requirements.

I deposited funds and placed only a small number of bets (approximately two). Shortly after this, my account was limited. At that point, I was informed that I could withdraw my remaining balance.

Since part of my balance was still tied to open bets, I proceeded to play through the remaining amount in a normal and fair manner, without any abuse or violation of terms. After completing this, I attempted to withdraw the full remaining balance.

At this stage, the following issues occurred:

- My account was closed by Marathonbet.

- I was explicitly informed that I could withdraw my remaining balance.

- I submitted a withdrawal request as instructed.

- The withdrawal was delayed and eventually cancelled.

- I was repeatedly asked to provide documents, which I submitted multiple times.

- I was then asked to withdraw via cryptocurrency (USDT TRC), despite never using crypto for deposits.

- I clearly informed them that I do not use cryptocurrency.

- I was later told that my bank rejected the withdrawal, without providing a clear solution, even though they had already deposited the previous amount to this same account.

- I received contradictory emails, including one stating that there would be no balance remaining, which directly contradicts earlier communication confirming my withdrawable funds.

I have fully cooperated at every stage and provided all the requested information.

At this point, I am simply requesting the withdrawal of my remaining balance (210.46 PEN), which I was explicitly told I was entitled to withdraw after account closure.

The process has now taken several months and has involved repeated delays, contradictory instructions, and unnecessary complications.

I believe this is an unfair handling of a legitimate withdrawal request.

I am requesting that Marathonbet process my withdrawal immediately using a standard, traceable payment method. The same method I have used to deposit, and this same account where they have deposited the previous withdrawal.

I am filling thiscomplaint because is impossible to pass the verification process.

They're asking for a screenshot of my crypto wallet where I withdrew. In the screenshot they ask that there must be the email and my name visible, which is impossible, because a crypto wallet is anonymous, can't have that data. Also there is no such thing like "website or app of my crypto wallet", because the wallet doesn't exists in an app or website, it's in the blockchain.

Also they blocked my account, so I can't see with details of the transactions they need to verify, I tried to contact them, but they still say the same (I attach screenshot).

The verification process make no sense, because they should have verified my account first before allowing me to make a withdrawal.

Atleast unblock me from their website, to see the details of transactions they're asking (I mean, I want full details with date with exact seconds, and exact amount, and check what is address wallet from Marathon), so I can find for the wallet where I withdrew.