Marathonbet Casino - Withdrawal Blocked Due to Impossible Verification Requirements

I noticed on your website that you have successfully resolved cases involving Marathonbet, which is why I am reaching out and kindly asking for your assistance in this matter.

Everything I state here can be supported with screenshots and documented evidence. I have also secured all bets, transactions, and account data in case my account is restricted or removed.

I am currently unable to withdraw several thousand USD from Marathonbet because the crypto wallet verification has not been accepted. I have submitted all requested documents, including passport, national ID, bank, tax and credit card statements, as well as all technically possible screenshots from my Nexo wallet (owner details and transaction history), and an official PDF confirmation from Nexo.

Additionally, I have recently moved and have transparently provided verification for both my previous and current address, including supporting bank documentation.

The verification is being rejected because I am required to provide a “pop-up window with personal information” from my Nexo wallet. This is technically impossible, as such a feature does not exist on the Nexo platform.

I have clearly explained this multiple times and offered alternative solutions, including screen recordings and live screensharing sessions. These offers were ignored. Additionally, my attempts to contact the responsible department have been blocked.
I have fully cooperated and provided the maximum level of verification possible. At this point, the process appears to be delaying my withdrawal.

I kindly ask for your support in mediating this case and helping to resolve the situation so I can withdraw my funds.
Thank you very much for your assistance.