Betfair Casino - Account closed and winnings withheld without explanation why

Hello,

I am having issue with a casino called Betfair so I really hope if I will be able to clarify what is happening with your website since they decline to give me any information on my account. Around 3 weeks ago I saw a promotion for a deposit bonus from them and decided to make account and try my luck. I played some slots and won then I saw that I need to complete a wagering requirement - I did that and ended with 2500 GBP total cash in my account. What happened next is really disturbing - when I completed their verification procedure in order to withdraw my winnings I received the following e-mail. :

Hi .......

Thanks for getting in touch.

Your initial deposit of £100 has been returned back into your card ending in 6981.

The funds should credit the account within 2-5 working days.

Unfortunately the Account Security team have informed us that the account will remain closed and the balance retained.

I do apologise for any inconvenience caused.

Thanks,

Kristina

Betfair Customer Service Management

When I saw this e-mail I have send couple of messages to them requesting information what is the reason for closing my account and I received this:

Hello .........,

Unfortunately we are not under any obligation to discuss the reason behind the closure, or to refund any winnings, as per the terms and conditions that you agreed to upon creation of the account.

Thanks,

Account Security Team
Betfair

Helpdesk Tel: 0344 871 0000
Ireland Tel: 1800 944 000
Australia Tel: 1300 238 324
International: +44 203 059 8888

I really feel devastated after reading this e-mail and I think it is not fair to not even sending information about the closure of my account and it is not ok to just confiscate people's winnings like this. I will appreciate if you can help me with this case.