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TonyBet Casino

Nuestra calificación CasinoRank
10/10
CasinoRank
Calificación de los jugadores 132 Reseñas
7.8/10
132 Reseñas
Tiempo de respuesta a quejas 8 Quejas
1 día el medio 8 Quejas

Resumen rápido de AskGamblers

Opinión del editor

El casino TonyBet se lanzó en 2009 y se ha ganado el cariño y el respeto de muchos jugadores en todos estos años distinguiéndose de otros casinos en línea. Algo completamente normal ya que pone a disposición de los jugadores muchos bonos a lo largo del año.

Pero eso no es todo, la variedad de juegos tampoco pasa desapercibida pues cuenta con más de 5,000 juegos, una amplia selección de tragamonedas en línea y un servicio de atención al cliente las 24 horas en español, lo que hace que la plataforma sea divertida y cómoda para los usuarios con dudas o problemas durante el juego.

Lo que nos gusta
  • Atención al cliente 24/7 en español
  • Gran variedad de métodos de pago
  • Alto límite de retiro mensual
Lo que no nos gusta
  • Horario limitado de chat en vivo
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.


Detalles de TonyBet Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://tonybet.com/cl/casino
Establecido
2021
Licencias
Kahnawake Gaming Commission
Propietario
Programa de afiliación
Idiomas
español, inglés, alemán, Islandes, ruso, francés, finés, estonio
Tipo de casino
Juego Instantáneo, Móvil, Deportes, Crypto Casino, Live Casino
Programa VIP/de lealtad
VIP Program

Información general sobre TonyBet Casino

TonyBet se lanzó en 2003, más tarde en 2009 fue comprado por el jugador de póker Antanas Guoga quien cambió el nombre Omnibet por TonyBet. Desde entonces se ha ido expandiendo a varios países, llegando a Latinoamérica en 2022. 

Su principal atractivo es la gran variedad de bonificaciones y su modalidad en vivo, tal y como mostraremos a continuación en la reseña de TonyBet. Cuenta con más de 5,000 juegos de conocidos proveedores como NetEnt, iSoftBet, Play'n GO, NextGen Gaming, Pragmatic Play y algunos más los cuales podrás conocer a lo largo de esta reseña de casino de TonyBet.

Al momento no dispone de ningún reconocimiento, pero este casino ha conseguido un hueco entre los mejores casinos online del mercado. Cuenta con buenas si echa un vistazo a las revisiones de jugadores de TonyBet de las diferentes plataformas comparadoras.

StallCation
StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre TonyBet Casino. Obtén más información sobre las quejas.

Mostrar todas las quejas
TonyBet is delaying payment

I requested a withdrawal of $100 and $60 for a total of $160, and it was taking way longer than usual to hear anything about this withdrawal.

When I first opened this account about 8 months ago, my first withdrawal was in my account in less than 10 min, and I was amazed at how fast it was, recommending them to everyone I knew. Since then, I have had numerous other withdrawals with no issues. Even when I had to verify anything, the verifications and cashout were always done and in my account in less than 24 hours. This is the sole reason why I have continued to gamble with them.

Well, with these 2 withdrawals, everything has changed.

When I asked if there was required information they needed to process my withdrawal, I was met with support staff who knew absolutely nothing and only responded with pre-typed automatic responses. I questioned if I was speaking with an AI or an actual human, and it couldn't tell me, which was very weird.

The second time I asked if it was a robot or human, and it responded with a very automated response of I can assure you all Live Chat staff are real people, Yet anytime I asked the chat more then 1 question at a time it would only respond to one of the questions to give an answer, and all i wanted to know was if there was more documentation needed because ive never had issues or waited for a withdrawal from them before.

The live chat didn't know and said I would get an email soon as it was my turn. The next day, I finally received an email requesting proof of deposit, so no problem. I sent that in less than 2 hours after they requested it, and the document was approved shortly after sending it in.

So then I'm waiting for the deposit and nothing. I asked live chat what the hold up was, and they said that everything looked good, but it was sitting in the Queue and would be processed when it got to the top. So I asked why wasn't the withdrawal processed when the document was approved and my withdrawal was sitting at the top of the Queue, and the response was that everything was processed in the order it was put in the queue, and I had to wait.

I asked the live chat what had changed in the last few months that withdrawals were now taking way longer than ever before, and she could not and would not answer me. Said that as a chat worker, she did not have the answers or information and just kept hitting automated responses, saying paitence and have to wait for my turn and I asked again is the casino under different management or did they switch to a different finance company because something had changed and I wanted to know. She told me to email TonyBet to get ahold of someone higher up to get my answers. I sent the email 3 times, every single one ignoring the actual question and responding with the same automated message that the withdrawal would be processed in the order it came in.

Then this morning, I received a message asking me if I had a gambling problem and if I could support my habit and why, all because I asked if anything had changed within this casino and wanted to know why their withdrawals have gone from less than 2 hours to days later still having nothing.

I answered their questions, explaining that I don't have a problem and that I am well aware of the safer gambling tools. I mean, we are talking about minimal deposits, and I only cashed out a small amount, but because I had questions, they are now delaying my withdrawal and making up excuses not to pay me.

After responding to the email where they accused me of having a problem, I then received an email saying thanks for clearing up the matter and answering the questions. Then, after waiting and waiting and waiting for hours, I just wrote into live chats and asked if they had all the required information to process my withdrawal, and the agent came back saying that my request had been forwarded to a different department for processing, and she couldn't tell me anything.

I then emailed them asking if they needed anything else and asking why they were delaying my request when my account is fully verified, and they won't respond to me.

I'm frustrated this casino has completely changed the way it used to run.

staus Resuelta
$160

Estadísticas de quejas

Resueltas 8
Cantidad promedio $ 2,789
Duración media de quejas 5 días
Tiempo de respuesta promedio 1 día

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7.8/10 132 revisiones

Mejores revisiones de nuestros jugadores

Very similar situation than with another casino that I shared on Ask Gambler. Terrible experience last year with Tony Bet. After winning a big amount of money (£15k) I put in place both wager limit and time out on my account to make sure that I would not be tempted to gamble this money again during the extremely slow withdrawal process of the website. Despite both tools in place on my account I was able to gamble and obviously lose all my gains before I was able to gamble and obviously lose my unprotected wins. Tony Bet even sent me an email Admitting that their wager limit tool was faulty and that the issue had been resolved, after I was able to gamble and lose all my money obviously!!! Tony Bet failed to comply with their responsible gaming and customer protection responsibilities. I therefore raised a complaint with both the UK Gaming Commission and The Ministry of culture and sport (in charge of the UK GC) hoping that justice will made, that I recover my unprotected gains and that other players don’t get fooled

Dear Jonathan, I admit that we had this temporary glitch and sadly your account was affected. We provided full information in details for UKGC about this case and fixed this issue ASAP. As part of our responsible gambling strategy, we always provide players with several options to restrict themselves for certain amount of time from the possibility to gamble. First and major option is temporary disabling of account for certain amount of time via your player profile or by asking our customer support to do this for you. I reviewed all your conversations with our customer support and find out that you didn't ask for it. After full investigation of your case, I came up with resolution, that after finding out that wagering limit failed, you proceeded to play and win significant amounts and filed a complaint only after you lost your remaining balance. Till that moment, your withdrawals amount was already 5 times higher than your deposits. We filed our internal investigation and provided it for UKGC together with your demands for 10k. GBP transfer not to file complaint against us and demand for 1k. GBP non wager bonus. Best regards, Tom - Tonybet Casino manager

user avatar

Slots work. Verification was very particular but got there eventually. Bonus confusing easy to enter the wrong code.

Terrible bonus system, made an error tried to contact them couldn't get answer, payouts and features on slots are poor. Small wins.

Hello, Thank you for taking the time to share your experience. We’re glad to hear that you were eventually able to complete the verification process, although we understand that it may sometimes feel quite detailed as we follow certain security and regulatory requirements. We’re sorry to hear that you found the bonus system confusing and experienced difficulty reaching support at the time. Bonus offers are subject to specific terms and codes, and our team is normally available to assist if any clarification is needed. Wishing you a pleasant day ahead.

user avatar

Good selection of games and they provide plenty of free spins to players.

I think they are a bit slow with withdrawals to neteller compared to other casinos. That's why I'm surprised to read a comment further down the page about withdrawal in a few minutes? Taken out many times and must always wait over 24 hours.

Hello, Thank you for sharing your experience. Regarding withdrawals, processing times may vary depending on several factors, including the payment method used and any necessary security or verification checks. While some withdrawals may be processed more quickly, others can take a bit longer depending on the circumstances. We always aim to process withdrawals as efficiently as possible and appreciate your patience. Wishing you a great day ahead.

user avatar

Where do I start, got home from work and decided to check out if they were any good. Joined and put £20 in to dip my toes, deposit wasn't showing up and I asked why. Their reply was that because it was my first deposit it had to be checked by the security team to see if it was ok. I was annoyed because it was 1am and the guy was saying that there will be no one who can verify it until the morning. I thought maybe it wouldn't be so bad because at least I know I have a spare £20 for the weekend, contacted them in the morning to see why it still wasn't showing and they said I needed to provide ID so they can verify the account before returning the money. It literally says in bold red letters below the deposit section that any money deposited in someone else name will be returned to said account. This company is so bad they don't even follow their own rules.

Hello, Thank you for taking the time to share your feedback. Please note that, in some cases, initial deposits may be temporarily reviewed by our security team as part of standard checks designed to ensure account safety and compliance with our regulatory requirements. We understand that delays, especially outside regular working hours, can be inconvenient. Account verification may also be required before certain actions can be completed, including processing transactions or returning funds, as this helps ensure that payments are handled securely and sent to the correct person. Wishing you a nice day ahead.

user avatar

Good site will def be using going forward. Signed up today and uploaded all documents, deposited a bit and made little profit. Hopefully I don't experience any issues with my withdrawal or documents, so nothing negative to say so far.

Nothing so far. As long as there is no issues with my documents or withdrawal which there shouldn't be.

Hello, Thank you for taking the time to share your feedback. We’re glad to hear that your experience with Tonybet has been positive so far and that the registration and document upload process went smoothly for you. If you ever have any questions or need assistance regarding your account, documents, or withdrawals, our support team is always available via live chat or email. Thank you again for your feedback, and we wish you all the best.

user avatar

Really great casino TonyBet with 400%bonus plus freespin offer! No problem with withdraw and had fun with playing!
All good game slot selection and I recommend other casino players to join this site by enjoying with great offer bonus which other sites don't have!
The player has more chance to have fun and win in TonyBetcasino!

nothing have to say about this site since i joined and played there!

Thanks Mate! Glad you loved it! Cheers, Tom - Tonybet casino guy

user avatar

I deposited 10,- euro after a e-mail from Netent and AskGamblers with a huge bonus: 400% and 150 freespins.

Before I deposited I had a long chat about the conditions. The information was complete about max bet, bonus and wager ways.

I made 505,- euro profit in two days and wagering was done. You can see the wagering at your account.

You can upload the validation files on the website. Two days later after cash out it was on my bank account. So fast verification and payment

They made a selections of slots wich count only for wagering. But it is good they don't forbid to play the slot wich don't count for wagering. But I think all slots must count for wagering. Not only a selected list. But that's the only point that I think could be better.

Hello, Thank you for taking the time to share your detailed review and for describing your experience with Tonybet. We’re pleased to hear that the bonus information provided by our support team was clear and that you found the wagering progress transparent within your account. It’s also great to know that the verification process and withdrawal were completed smoothly and quickly. Regarding your comment about certain games counting differently towards wagering requirements, some games contribute differently according to bonus terms. We appreciate your feedback on this. Thank you again for your feedback, and we wish you a pleasant day ahead.

user avatar

Boredom was really getting to me this couple of weeks, because I keep finding myself searching for new welcome bonuses to take up. I did find one good one just a few days back, had used it up, so now back to searching again. Oh gees! Luckily, it didn't take long for me to find another one in Askgamblers. All I had to do was to browse through the Welcome Bonuses section, and voila, there I found it, hehehe.

The truth is, I had come across TonyBet's Welcoming offer months before this, but it wasn't attractive enough for me to take up, so I had let it passed. Not this time around though, not when 100 free spins are at stake! Hahaha. I never could resist any 100 free spins offer, unless they come in small bits and stretched over several days. I hate those kind of offers. 10 to 20 free spins per day simply isn't exciting enough, not to mention isn't rewarding enough either. I've had several of those kinds and none of them gave me any wins. TonyBet's 100 free spins offer comes in one nice big package, the way I like it.

Upon visiting the casino's website again, since my last visit many months ago, I was pleased with what I saw. The website looks nice and elegant, the games were displayed in nice big icons, and yet once again, I was very pleased that I could actually load and browsed the casino's website using my slow 2G internet connection, which usually would drag and lag horrendously at many other casino's website. I could also see some of my favourite games from Microgaming, NetEnt, Play'nGo and Thunderkick, and that got me very eager to start playing right away. And so it was that I got myself registered quickly and proceeded to make my first deposit.

One look at the cashier's page and everything shattered into pieces! Neteller was missing from the available depositing methods! Skrill was there, but not Neteller, and that simply didn't make any sense to me. I then clicked on the Support button, clicked on 'send a message', and inquired why Neteller was not in the list. A few minutes later, that was damn quick, I must say, a reply came back from the Customer Support Team, clarifying that country restrictions were the reason why Neteller was missing in the cashier section. Argh! Yet again, this did not make any sense at all to me! If Skrill could be used, then Neteller should be usable too. Both are from one same parent company, so there shouldn't have been any such segregation.

In view of this, I then replied back to the Support Team, telling them that it would be pointless for me to maintain an unusable account, and so I requested for a permanent closure of my account. A few minutes later, their reply came back, confirming that my account has now been closed. A simple and straightforward attitude, and I like that.

It's a real pity that I cannot make any deposit at TonyBet Casino. It seems like a good casino to play at, it has most, if not all, my favourite games, except for the missing Neteller's depositing option.!

Hi Afi4wins, damn I'm really sorry to hear your first experience. I will certainly take a look into that issue with payment options. Most probably such error (you were right, I also think this is an error) occurred just because we do not have players from Malaysia, so you know, maybe we missed something in configuration. Once again, sorry for the bad experience you had. Cheers, Tom - Tonybet Casino guy

user avatar
Usuario inactivo
10/10

I will start from the beginning here. I have used online casino,s for around 20 years I am serious, A very long time. I use these review sites to try and find what we are all looking for , A site that actually is fantastic. It is fantastic for giving players value for money, I mean you make deposits and they actually give you a run for your money on here, Seriously I have tried a lot of casinos and binned them off because all they ever did was take as fast as they could. Not here. I joined a month or so ago and made 1 single deposit of £20. 00 I used that and thought here we go again. I had free spins though to use.

What happened next was a life changer in a way. I started the free spins and worked up to around £100. 00 I thought smashing this will keep me entertained a while longer. that while longer lasted around 13 hours. yes I know Its too long but when you are winning it is hard to go to bed. I have a. child and I will swear on her life at one point I had £9040. 00 In my balance. It was surreal. I thought no way will they pay me this so I started to bet silly and it went down to £5000. 00 which I pushed withdraw. I sent off my ID and crossed my fingers. That same week £5000. 00 went into my bank.

These people at Tonybet are the real deal I am kidding you not. This is actually the first time I have ever and I mean ever wrote a good review about an online casino. It is the best site bar none I have used in my long period of gambling. I still can not believe I am writing a good review about online gambling. My username on there is kirby3000 you will find me on the poker site also if you do not believe me. I will be happy to chat.

For the first time ever I have found a site where I dont dislike a single thing. They pay fast, they sort out the ID process fast, they help if you need help. Best site on the web.

Glad you loved it! Cheers, Tom - Tonybet Casino guy

user avatar

Oh boy, TonyBet casino, where shall I begin? Personally I really like TonyBet because they have everything, my favorite games, great layout, easy to navigate website etc. Been a member since 2014 and I made several deposits but didn't managed to make any withdrawals because I didn't had any luck. Somewhere in 2015 I finally got a little bit luck and requested a small withdrawal, the day after they sent me an email saying that I need to send them the necessary documents in order to process the withdrawal.

The requested documents were sent and the next day I got a reply from them. My ID was accepted but the Skrill screenshot was not. So I need to send them another screenshot of my Skrill account showing my name and account ID and what not. Patiently I replied to their email and included the requested documents.

Another day has passed and still not received my withdrawal, asked live chat about it and I was shocked when I was told that my ID didn't matched with my Skrill account. This was the first time I hear about it. All other casinos accept my ID and Skrill without any issues. I was very disappointed by them because in the end I did not get paid and I had no other choice than closing my account.

To be fair, they did paid my last deposit back though. Regardless the issue I had a wonderful time playing here and I wish I could continue doing it but unfortunately I had to wave TonyBet goodbye.

I miss their free spins bonuses which they often give to their players. Nowadays, when I sign up at a casino I always send them my documents before making a deposit, this way I can be assure that all my transactions will be safe and no issue will be encountered.

My advice to you newbies to verify your account first before you decide of handing over your money to them. Other than that, TonyBet is an awesome casino with a lot of games of your choice.

Update:
You're very generous TonyBet and thank you for that but I'm afraid free spins wouldn't resolve the main issue.
I simply cannot play while my account is still not verified.

Thanks again and I wish you a wonderful day.

Poor KYC process, they didn't know what to do with my issue and this is the most important thing about a casino. Therefore I couldn't give TonyBet a higher rating than 6 stars.

Damn. Sorry to hear your bad experience mate. Let's do this way, pass me your username and I will issue you a portion of free spins for your desired game. Cheers, Tom - Tonybet Casino guy

user avatar

Noticias del TonyBet Casino

Lee todas las noticias sobre TonyBet Casino, consulta las actualizaciones y mantente atento a bonos exclusivos.

La suerte del principiante regala a un jugador C$100,000 en TonyBet Casino
Gran premio La suerte del principiante regala a un jugador C$100,000 en TonyBet Casino

Nadie espera ganar una suma que cambie la vida tan solo tres semanas después de convertirse en miembro de un casino. Sin embargo, eso fue exactamente lo que le ocurrió a un jugador canadiense que decidió probar suerte y crear una cuenta en TonyBet Casino.¡Solo 20 días después de abrir su cuenta, se llevó C$100,000, lo que equivale a S/ 265,600! Eso sí que es tener suerte de principiante.Ganando a lo grande jugando al Plinko 2Por lo general, cuando los jugadores ganan a lo grande, es en tragamonedas en línea que ofrecen botes fijos o progresivos. Esta victoria en Canadá proviene de un juego popular, aunque también de uno en el que es realmente difícil ganar una gran suma.Plinko 2 es un juego de BGaming donde todo lo que tienes que hacer es ver cómo cae la bola sobre un multiplicador específico. Sin embargo, tienes la posibilidad de personalizar la partida aumentando el número de líneas a 16 y elevando el nivel de riesgo al máximo.¡Con una apuesta de solo C$40, el jugador afortunado logró ganar la asombrosa suma de C$100,000! Es como si hubiera ganado CL$68,500,600. Estas dos modificaciones desbloquean multiplicadores de hasta 2,500x y eso fue lo que le permitió al jugador llevarse tanta ganancia. El juego también incluye funciones especiales, una de las cuales asigna un multiplicador alto desde el inicio a la bola que cae.Juega en TonyBet CasinoTonyBet Casino cuenta con tres licencias de juego y está disponible para jugadores de América Latina. El casino ha mantenido constantemente un alto CasinoRank de 8.8 en AskGamblers, atrayendo jugadores de varios países. Puedes encontrar una amplia variedad de juegos de casino y los depósitos y retiros se realizan sin problemas ni demoras.No olvides reclamar el bono de bienvenida cuando te registres. ¿Quién sabe? Tal vez tú seas el próximo jugador del que hablaremos. Entra a TonyBet Casino, descubre qué es Plinko y no pierdas la oportunidad de disfrutar de otros juegos de casino disponibles.