OnlySpins Casino

I am submitting this complaint regarding an unjustified and excessive payment delay by OnlySpins.

I registered at OnlySpins on 31/12/2025 and made a single deposit of 500 EUR via Apple Pay. No bonus was accepted or used. I have fully complied with all the casino’s terms and conditions.

My current account balance is 26,912.97 EUR.
The casino enforces a limit of three pending withdrawals at the same time, which I have reached. As long as these withdrawals are not processed, I am unable to submit any further withdrawal requests, effectively blocking access to my funds.

The pending withdrawals are:
• 01/01/2026 – 500 EUR (pending)
• 02/01/2026 – 500 EUR (pending)
• 05/01/2026 – 500 EUR (pending)

According to OnlySpins’ terms and conditions, withdrawals are stated to be processed within 3 to 5 business days.
As of today, this timeframe has been exceeded by several weeks, which is neither normal nor acceptable.

On 20/01/2026, the casino officially requested KYC verification. I submitted all requested documents on the same day, including:
• Identity card (front and back)
• Selfie
• Proof of address (fixed phone bill)
• Apple Pay transaction history
• Bank account transaction history related to the deposit

As of today:
• none of my withdrawals have been paid,
• no KYC approval has been confirmed,
• no clear payment timeline has been provided.

Despite multiple follow-ups with customer support and the complaints department, I have only received generic responses with no concrete information regarding the processing of my withdrawals.

Given:
• my full compliance with the terms and conditions,
• the significant breach of the casino’s stated withdrawal timeframe,
• and the withdrawal limitation preventing access to my funds,

I believe this situation constitutes an unreasonable and abusive payment delay.

I am therefore requesting AskGamblers’ assistance to ensure that OnlySpins processes and pays my withdrawals in accordance with its own terms and conditions and provides a clear and detailed payment schedule allowing me to withdraw all of my funds.

All supporting evidence is available upon request.

Hello,

Before I have made a deposit I have been informed by the consultant on the live chat that I can do it via Mifinity to get 200% crypto bonus. I told her that I had doubts about it because it is called crypto bonus. After confirmation that I can use Mifinity to get this bonus I have made a deposit on 600 euro via this method but I haven't received the bonus. Nobody from the casino respects my complaints that I have been misleaded by the casino consultant. They should take a responsibility for their mistakes.

I don't send chat transcripts or make screenshots after every chat and I also haven't done it this time. I can't expect that the casino representative will provide me incorrect information.

I am asking you Askgamblers for requesting my chat with this consultant from the casino. This chat should has taken place beetwen 1:30 a.m. and 1:52 a.m. (24.10.2025). It has been my first chat ever at this casino and only one which I had before I made a deposit at 1:54. It will be a clear evidence.

I will be very grateful for a help.